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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

227 ratings and 166 comments received in the last 90 days.

03 June 2026

Wonderful sales person Shaquille

02 June 2026

Mat was very efficient and had everything organised and ready for me when I collected my car.

02 June 2026

Kept up to date with every step of the purchase. Handover of the car on the day was very professional.

02 June 2026

Very attentive and efficient

30 May 2026

Joseph Lockwood was excellent throughout the process. From the initial test drive to finalizing the PCP paperwork on my new car he was professional and helpful. He made the entire experience seamless and stress-free. Highly recommended.

27 May 2026

Matt is amazing

21 May 2026

Extremely poor customer service - a catalogue of failures and broken promises. I am leaving a 1-star rating due to a complete lack of professionalism, poor communication, and double standards throughout the entire process.

17 May 2026

Excellent from start to finish, Charles kept us up to date with every stage. it was worth the 500 mile round trip

16 May 2026

A fantastic sales team who helped and guided us through looking at several models. They couldn't do enough to make the process easier, including parking our car when we arrived, and patiently explaining all the functions of the new replacement.

12 May 2026

Matt was very helpful through this process and made sure I was aware of all the necessary information and made sure I understand everything with my purchase

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27 April 2026

I spoke to Tony early in the year, to see the process for ordering a new car. Everything was clear, Tony could not be nicer to deal with. I was updated. The process was seamless. A very different one to the last BMW dealer. Thanks Tony! Very happy.

21 April 2026

Helpful staff, friendly, welcoming, Matt Owens was amazing

31 March 2026

I was very satisfied with my experience at the Centre. Shaquille was personable, helpful, and highly professional throughout the process, making a genuine effort to ensure I got exactly what I wanted. The handover was also excellent.

29 March 2026

This is how cars should be sold, prepared and delivered. Absolutely faultless.

24 March 2026

I interacted with Mr Joseph Lockwood at Berry Croydon BMW and he was always helpful and provided all the information timely and with best intentions. I am really pleased.

24 March 2026

Tony is an excellent salesman, giving honest and useful advice. He spent considerable time answering my endless questions during purchase and handover. The fact that during handover we did not need a BMW Genius shows Tony can do it all himself.

16 March 2026

Very helpful engaging staff

15 March 2026

Everyone was really helpful

14 March 2026

Anthony was brilliant from start to finish, he listened to my needs and helped me find my perfect car. The whole process was smooth and he was an amazing help. Thanks so much!

06 June 2026

Everything went smoothly from booking appt to collection.

06 June 2026

booked in as arranged. took the time specified (about 2.5 Hours) and the car was brought to the front for me to drive away

06 June 2026

Easy check-in without waiting and the staff at reception were very pleasant and helpful.

06 June 2026

Friendly & Professional.

06 June 2026

I booked my car in weeks in advance for a service and MOT appointment on the 21st May 2026 at 8:00am, specifically choosing the advertised 2-hour waiting appointment scheduled to finish at 10:00am. I also arranged to take the morning...

06 June 2026

The check in was efficient. The communication during the service process was constant. The final video report was truly appreciated. The hand over was cool and the car perfectly serviced and cleaned. The staff is very friendly, helpful and comforting

06 June 2026

No complaints, everything was smooth with the team and they done a great job

06 June 2026

Good service, good communication. Can't really ask for more.

05 June 2026

a whole day for a brake fluid change and MoT. And then to be told at end of day a new tyre was needed to pass MOT. This could not be done until the following day. Not having use of the car overnight was very inconvenient.

04 June 2026

The service was OK, but I had real problems getting anyone to respond to requests for information or to a subsequent issue. It took multiple attempts to get Berry to reply regarding damage to an alloy wheel.

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03 June 2026

As always everything was first class.

03 June 2026

Jordan was helpful

03 June 2026

Good communication from all staff

02 June 2026

Everyone was excellent

01 June 2026

All staff were very helpful from start to finish. Thank you.

31 May 2026

Mark and the team were very helpful resolving my issue from start to finish.

31 May 2026

Very professional. Polite & engaged staff. Makes all the difference. Thx.

31 May 2026

Everything went smoothly

31 May 2026

Satisfied

31 May 2026

I asked for a hoover only but you washed the car too. The observation report shows Bridgestone tyres but I have Michelins. The initial email with a link to my personal video was generic so I had to call. The attention to detail is missing.

31 May 2026

Everything was good, easy drop off before opening, courteous staff, good info. Not 5 stars because I think the prices are too high, esp for the parts. Aware they are set by BMW GmbH but they need to be told as people of all classes are finding them

30 May 2026

The check in was fast and I appreciated being sent a video of any issues with my car.

30 May 2026

Poor communication throughout. We were promised updates that never came and had to explain the same issue with the car at least four times. We were later told there had been internal miscommunication. The repair also took far longer than we were told

29 May 2026

Faultless

29 May 2026

prompt and efficient service

29 May 2026

Went out of the way to accommodate my requests and delivered on time.

29 May 2026

Good customer service.

28 May 2026

Everything was done perfectly

28 May 2026

Able to book a time slot which made day much easier as didn't have to go back home. Service team helpful

28 May 2026

Good communication and helpful

27 May 2026

Joseph Lockwood was instrumental in ensuring my car was seen & repaired providing fuss free after sales service. Karen provided a curtesy call with clear explanations & regular personalised updates. The repair was concluded within the timeframe given

27 May 2026

Very good. Loved the video

27 May 2026

All work done as specified as far as I could tell. Only issue I tried to get status before collecting to confirm all work completed but did not get

27 May 2026

Airbag was replaced under warranty but it was not fitted correctly and it took 7 days to rectify this, leaving me without a car.

26 May 2026

When I called to book a service over the phone, I mentioned that my bonnet strut expires and would like it looked at and they told me it was included in the service but when I got there i was told it was not included, I now have to book car in again

23 May 2026

Car could of been cleaned vetter for the 5 stars

23 May 2026

They went the extra mile to make the booking

23 May 2026

Service was pretty good

22 May 2026

Happy with the service

21 May 2026

I feel the service was good but the prices are extremely high. I feel a better promotion rate could be applied due to the age of the car and customer loyalty

20 May 2026

They managed to replace a damaged tyre, and complete a large service, neither of which had been arranged for that day.

20 May 2026

Friendly service. Did take longer than expected though and there was a queue to collect the car

20 May 2026

Seen on time. Service of good quality and reasonable price

20 May 2026

Easy booking satisfied

19 May 2026

Awful will not be returning to Berry Croydon.

19 May 2026

Very good service.

19 May 2026

......

17 May 2026

Happy with the service received, was welcomed & Polite staff who gave Professional service

17 May 2026

the service was a good customer experience

17 May 2026

Good communication and kept me updated throughout service. Also called to confirm the cost of works before starting on my car. I also liked how I was accompanied and walked to my car by Karen. This adds an extra touch to a great customer service.

16 May 2026

Car not cleaned as specified and tyre flat on collection. Unnecessary diagnostic performed costing £300

16 May 2026

The service and updates throughout the day from Mark Cresswell were outstanding. He kept me informed every step of the way. Excellent service

15 May 2026

Very smooth and swift communication. Especially Martin went above and beyond regarding the repair process.

13 May 2026

Car service was professionally carried out and efficient. The price shown on the BMW app of £475.08 is misleading as you have to go through 4 more screens to find hidden costs. Deceptive practice is not appreciated.

12 May 2026

The team at Berry Croydon were extremely helpful and professional.

11 May 2026

Jake one of the Service Team was exceptional. He informed of the results of my MOT and service and what needed attention and cost of work and different types of payment. He also connected my new iPhone to my car.

10 May 2026

My 2 previous servicing experience were not particularly great. This one has been far better. Even the process of leaving the vehicle and keys, with a welcoming staff member made all the difference. For the first time i felt reassured.

09 May 2026

Staff super efficient and job well done

08 May 2026

Karen and laterly Zoheb have now sorted my initial problem. I think every service can be improved a little. In this case I would say phones need to be answered quicker when checking on progress or looking for assistance

07 May 2026

Warm welcome & a smooth process

05 May 2026

Did the job

05 May 2026

helpful staff

03 May 2026

The service items went well. The very helpful vehicle check and video were excellent. The customer service was to a high standard. Mark Cresswell was my contact. Mark was great to deal with, very helpful, informative & friendly, just excellent.

03 May 2026

my car left with a fault it did not arrive with. The car system was not reset to show the MOT had taken place and passed after i paid £580 in repairs so it passed. All very annoying, which i putting me off buying my next BMS

01 May 2026

Poor communication, repeated delays, car returned with further faults after a simple repair, conflicting explanations from staff. Completely unacceptable service.

30 April 2026

Was supposed to wait in, ended up stuck in there 6 hours with no update unless I walk up to the desk to follow up.

30 April 2026

Excellent service and support. Kept me updated at regular intervals. All very professional.

29 April 2026

Service well done and feedback given. The staff were courteous, polite and kept me informed of the process of the service.

28 April 2026

Very good

28 April 2026

Because they look after the coustomer on a very good way

27 April 2026

Good communication

25 April 2026

You don't take Amex or cash

25 April 2026

Great attitude

24 April 2026

Great service and also cleaned my car well.

23 April 2026

Bad experience. My car's blind sight mirror was broken when I collected the car

22 April 2026

We'll received and good communication throughout the service.

21 April 2026

I didn't receive the service video and found the staff to be slightly rude when collecting my vehicle

21 April 2026

Easy to book a slot, met at reception Ok. Work carried ouit in time slot as stated and collected the car as arranged

21 April 2026

Clean, tidy and very helpful staff

20 April 2026

Mark was very helpful

20 April 2026

Kept informed All work done as planned

19 April 2026

Friendly welcoming staff, car ready when promised, Karen always happy to help and Berry's Croydon a much better customer experience than Berry's Brentford

19 April 2026

Initially, I was told that the service would take 1.5 to 2 hours. On a conversation the day before my appointment. I was told that it would take 2 to 2.5 hours. To my surprise and extreme frustration, it took nearly 5 hours.

16 April 2026

Was kept notified of the progress of my service and this was often followed up with a phone call which was great.

16 April 2026

Took car In At 730 an and wasn't ready till 1715

16 April 2026

Not a great place, super inflexible and rude. Extortionate prices for simple battery replacement and refused to reset service messages that couldn't be cleared due to the battery replacement error as they didn't do the service

16 April 2026

Karen was an absolute pleasure to deal with as always.

09 April 2026

Service from Mark was good.

08 April 2026

I think the service appointment was thoroughly scoped, but the delivery could have been better. The boot seal wasn't attached properly all the way around so I had to fix that. The speakers sound different after the new amp replaced.

08 April 2026

Staff were friendly and welcoming on arrival. Excellent communication and updates regarding vehicle from Karen who went above and beyond from start to finish, repair to vehicle was carried out in the time specified. Karen is an asset to Berrys BMW!

08 April 2026

Very satisfied. I was kept informed about the progress of the vehicle as it progressed throughout the service, and advised as to the cost in advance.

07 April 2026

My car service was severely delayed due probably to the amount of cars an engineer services in a day. I arrived at 8.10 in the morning and my car was serviced and returned to me at 6.15 pm However, I noticed that my handbrake was not working.

05 April 2026

Time

04 April 2026

Over all can't fault the services. The staff are helpful.

04 April 2026

I would of given a 5 but. I had to go without my car for 2 days, BMW no longer provide courtesy cars.Its big inconvenience. I am my mum's carer and have a disability myself, so I dread being my car in.

04 April 2026

The staff were thoroughly professional

04 April 2026

The service was rubbish to say the least. My car was booked in for over a month before they could look at it. Then they had it for 2 days, not even moving it or looking at it on the 1st day. On the 2nd day they eventually looked at 3pm.

04 April 2026

Everything completed. No extra cost after original estimate.

02 April 2026

I gave this answer based on the amazing service I received from Karen. She was fantastic, extremely professional, courteous and knowledgeable. She kept me informed, throughout the entirety of the process.

02 April 2026

Vehicle check done advice given. Wonderful car wash passed mot Courteous staff

01 April 2026

I was very satisfied with the overall experience at BMW Berry Banstead. Especially the support, care and service from Alice D and Adam H who really helped get to the root of the issues and resolve the problem responsibly. Thank you.

01 April 2026

Berry BMW has damaged alloys while washing

31 March 2026

Great Customer Service

31 March 2026

Staff good The booking period for one's car to be serviced/repaired is too long. It should not be more than a week. Your bespoke payment system for amounts over £2000 does not work with Barclays accounts. Causing distress and delays when car is colle

31 March 2026

Friendly, helpful staff. All work competed on time. Left with the feeling that these are good people to do business with. What more could I want?

31 March 2026

My vehicle remained at the service centre for six days, yet I received no proactive updates on its status or estimated completion time. On multiple occasions when I was promised delivery, I had to personally call to request an update.

30 March 2026

Two days after the service a message appeared in the dashboard stating transmission fluid' and the next day 'drivetrain' came up. Surprised that this was not picked up on the diagnostics. I have now been told that I will be charged £150 to see,

30 March 2026

All good Thanks guys

29 March 2026

Slick check in, responsive staff (Jake), great communication throughout process.

28 March 2026

What a disaster. I still do not have my personalised plate on the car and the insurance through BMW was a complete waste of my time and I had to get short term insurance at a cost to me and I have to change my insurance again with the new plate.

28 March 2026

Greeted well and attended to quickly. When collecting the car it was a very pleasant experience talking to someone as if I had known them for years, making me feel very comfortable. Definitely will use this garage in the future.

27 March 2026

The weakness in the service was firstly that the central contact service never passed on the BMW engineers report given on the call out to the Garage. Secondly, work pressures at the garage prevented timely updates on the car

26 March 2026

Nothing at fault

25 March 2026

Large showroom with decent facility whilst waiting for car

25 March 2026

Very satisfied, prompt service and very professional

25 March 2026

Very good

24 March 2026

Seamless process from drop off to collection. Mark was efficient & timely with progress reports throughout the day, including an inspection video.

24 March 2026

It was only until I made contact with Berry BMW i was advised my car had failed MOT.

24 March 2026

As my husband is disabled I asked if my car could be seen as soon as possible as I do not like to leave him on his own for long. Not only was the service carried out very quickly, I was kept informed all the time as to when it would be ready.

23 March 2026

We wanted to buy a new family car (on finance) and the dealership team, led by Husayn Tejani turned everything around quickly, from initial test drive to final signatures. Easy and painless. As it should be.

23 March 2026

Very supportive and helpful Provided an extra service in my hour of need outside of the normal BMW service provisions

23 March 2026

Everyone was courteous, efficient etc

23 March 2026

Friendly and efficient.....as always

23 March 2026

The work was done in the time predicted and the video showed the level of detail.

21 March 2026

I did not like Bromley so it was very good getting back to you.

21 March 2026

Friendly and efficient service received

19 March 2026

Mark was great agreed a time check Was smooth and car was ready quickly

18 March 2026

The team from the receptionist were very welcoming.

18 March 2026

Overall, I am satisfied with the service experience at your center. The task was completed on the same day, and progress updates were communicated throughout the process.

17 March 2026

They made everything easyv

17 March 2026

Everything went smoothly

17 March 2026

Professional throughout

17 March 2026

Jake Brown provided an excellent service on my BMW. He was very efficient and got the job done quickly without compromising on quality. His customer service was outstanding-he kept me updated throughout the process, which I really appreciated.

17 March 2026

Everything went as expected. I think, modernisation should not apply for check-in as that is the only time you can talk to your customers. hence having a automated check in is really fancy but in a long term counterproductive.

16 March 2026

Great experience with the Service Team especially Jake Brown. He kept me informed throughout with regular updates and remained professional from start to finish. Very happy with him going the extra mile to ensure I got my car back on the road asap.

16 March 2026

Customer service was excellent. They kept me informed throughout the entire process.

16 March 2026

Very polite and communication was great

16 March 2026

I was charged £100 extra which was not justified and unreasonable. I was told that someone from the management team will contact me but it has been weeks and I haven't heard anything from anyone.

16 March 2026

Super efficient in the showroom. They made the whole process very quick and easy.

16 March 2026

Reception lady was very helpful to do the self check-in and she also guided me to find the place to do my office work while waiting.. Another person was very polite and he offered me coffee as well.

16 March 2026

Amazing

16 March 2026

I was messed around three times by the center, they told me my parts was here even gave me reference numbers then told me at the center they did not have my part. When I complained I got nothing back in emails or calls and from a major company is bad

15 March 2026

Pretty faultless experience to be honest. Booked a slot few days in advance, check in was seamless and car was available on time. Would visit again.

15 March 2026

Prompt and professional service

13 March 2026

The service Department were most helpful and kept me informed as to the progress of items being undertaken on my car. I was also immdiately infrmed when the car was ready for me to take away.

12 March 2026

Work carried out to our satisfaction staff kept us informed throughout our wait car cleaning was v good

12 March 2026

Some confusion was made over my booking dates, even thought I booked it via phone.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Croydon BMW

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8288 7777

Map

Areas served

Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8288 7777

Map

Areas served

Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:CLOSED

Phone

020 8288 7777

Map

Areas served

Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

020 8288 7777

Map

Areas served

Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth

View map