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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
353 ratings and 172 comments received in the last 90 days.
05 April 2024
The service was fantastic with every step made effortless.
05 April 2024
Whole end to end process was seemless
04 April 2024
The team were very professional, they kept me informed of all delivery dates etc and were always available to help with any questions.
04 April 2024
Made to feel very welcome
04 April 2024
Very satisfied the salesman went through the controls explaining which button controlled Which part of the car and also programmed my phone to my new car very helpful
03 April 2024
Very satisfied - The car arrived within the date specified - The Sales associates had such a pleasant energy; smiles, and was very much in-tuned with my concerns
03 April 2024
BMW Berry were efficient and prompt.
24 March 2024
Shaquille was fantastic, he made sure I had all the information needed and helped me build my perfect car! He was extremely patient while I was making my decision and at no point I felt rushed.
20 March 2024
Exceeds my expectations
18 March 2024
This purchasing experience felt like traveling with my personal "jack-of-all-trades" on board! The staff effortlessly provided me with information about every button and mode of my new car, making me feel like I was part of an intensive course, with
15 March 2024
Tommy vey helpful
12 March 2024
Quick, easy and efficient
08 March 2024
Tony Lewis was accurate, responsive, straightforward, and he delivered everything he promised. The car was delivered without a problem and the delivery driver Steve was very helpful in demonstrating the car's key features.
06 March 2024
I have been a customer since 2012 this is my third BMW staff very friendly and helpful
06 March 2024
Satisfied with the majority but there was a took week delay between my original collection and when I actually got the the car.
03 March 2024
Charles is a super cool guy. Genuinely warming nice person. Helpful, no question I gave was road block. Charles is someone I will always return too and share my experience with friends and family.
02 March 2024
Sales exec Max Hollick was very helpful.
01 March 2024
Charles made the experience painless. Travelled from Scotland and was picked up at the airport on a day where the branch was closed. Opened up for me solely to collect my new car at a time and day convenient to me.
01 March 2024
Good service from Tony, nice waiting area. Good handover.
29 February 2024
Tony Lewis - Amazing customer service, costings and quick to react. This is my third new BMW - my first from Tony and I will not go anywhere else in the future.
29 February 2024
Very welcoming
29 February 2024
Always a smooth and pleasurable experience at Berry
29 February 2024
Tony was very knowledgeable and understands his clients needs.
27 February 2024
Very satisfied . Scott gave me updates with the car and had patience and understanding..
26 February 2024
Max Hollick was great and deserves a special thank you. From start to finish he was very helpful and professional. He found me a great deal I was happy with and from there it was seamless. A credit to your business.
22 February 2024
The service was friendly, I found no problems
22 February 2024
Car was ready for me shen told
22 February 2024
Scott is the best and will always be #FACTS
17 April 2024
Zoheb was very helpful and great communication
15 April 2024
Pleased with the service
14 April 2024
Service finished at indicated time which is great. However the report given is contradictory to what I was told verbally. Please read below.
14 April 2024
My response is similar to the one I provided above. The whole experience was really good
13 April 2024
This was a brake fluid service which was one of the lower costing service, so manageable. But its again about how staff greet, engage and making the customer feel good leaving the franchise.
12 April 2024
Seamless service from booking to car pick up
11 April 2024
In and out efficiently
09 April 2024
Car was serviced and MOT with no issues. Completed in a day
08 April 2024
Seamless experience
08 April 2024
No reply to my email last week and communication issues on the day.
08 April 2024
Jasmine at Croydon servicing team was great and dealt with my queries to my satisfaction and kept me informed throughout the servicing process.
06 April 2024
The people at Berry's are polite, pleasant and accommodating. They are, I believe, highly competent and reliable
05 April 2024
First class service from start to finish. Very impressed.
05 April 2024
It was adequate. Nothing more nothing less and as mentioned above I don't believe the service was necessary. I only did it to maintain the history without any 'red flags'
05 April 2024
1. Forgot to call to advise when car is ready to pick up. 2. Forgot to update service history - need to return car for update
04 April 2024
The car is fixed, which is great, but it took an unnecessarily long time and the rudeness noted above knocks the overall score down.
04 April 2024
Helpful, no pressure applied, only dealer to provide discount.
03 April 2024
Only improvements might be to get the service report back earlier, so I could have authorised the extra work required in time for it to have been done that day.
03 April 2024
Good service
03 April 2024
We were extremely happy with the help and service we received when changing our car.
03 April 2024
Very satisfied with the whole experience Staff are friendly, helpful and overall very professional in their approach towards customers and demonstrate a high level of professional acumen.
02 April 2024
Good professional service and helpful staff
01 April 2024
Lack of telephone discipline. Service advisers seem reluctant to take calls.
01 April 2024
In my previous experience they were given oil complementary , there is none in your case.
29 March 2024
Unhappy warning light for oil change came on after a signed off health check and they failed to reactivate a spare key they originally deactivated and said I needed a new key for 300 pounds.
29 March 2024
Great service
28 March 2024
I am delighted with the service I have received at Berry Croydon. The staff's approach and commitment to my case were phenomenal. Everything was top-notch! I cannot recommend highly enough.
28 March 2024
Completely satisfied
27 March 2024
I like the complimentary wash, overall way of working with customers. I was not completely satisfied with the result of visit. I had a knocking noise in steering wheel and they identified the wrong cause and did not do "extra mile" to find real issu
27 March 2024
Comments as above
27 March 2024
Several calls made to know the service status. No update from the service center. Also, the curtain on the sunroof has come out after the service. Noticed and informed the customer service team and again with repeated calls, no response from them.
26 March 2024
It was completely satisfactory.
26 March 2024
Berry Croydon team is proactive in keeping us updated with service status and keep to the timeline
26 March 2024
Timely, kept informed and very friendly staff.
26 March 2024
Simple process to book car in, drop off and collect.
25 March 2024
Good communication as always
25 March 2024
The service side was ok as you thankfully have "Karen" I think she is called ho used to work at Jaguar. Efficient person to deal with But your sales team have such an attitude that both my partner and I were ignored for over 30 minutes last October
25 March 2024
Service Manager, Zuhaib, was very helpful and responsive
24 March 2024
I like Berry but the waiting times to get an appointment are very long
24 March 2024
Excellent service from Yasminni was thinking about going to Mercedes but after the BMW experience I'll definitely be back
23 March 2024
Very friendly however always trying to upsell when things are not actually that urgent with their traffic light system with Pads and discs for brakes. Also received 2 calls prior to my service highlighting the sale event.
22 March 2024
Zoheb communicated well and all was fine
21 March 2024
The requirement to drop your vehicle to be kept all day with no courtesy transportation isn't great. But the work, cleaning of car and customer service I received on 15 March was professional
21 March 2024
The MOT completed on my vehicle was incorrect Failing the MOT on inaccuracy and unreasonable reasons is poor I suggest that you train up your inspectors to complete this process properly
20 March 2024
My husband and I were looking at the new x6, he opened the door to show me something and someone quickly locked it from the distance, that is luck of respect, someone should have come to us, we even had some questions about that car, but noone bother
20 March 2024
I am happy with the treatment received and followed up customer service.
20 March 2024
They called me 2 times for collection when i went there they said ur car is not ready yet
19 March 2024
Staff helpful and friendly.work carried out professionally and in a timely manner
19 March 2024
Very, polite with the work carried out promptly and well.
19 March 2024
All of the above.
19 March 2024
Never
19 March 2024
The service coordinator confirmed that the service light for Vehicle Inspection and Vehicle Check have been cleared but I see they are still ON. Clearly the service coordinator and the service engineer don't communicate with each other!
18 March 2024
Reason stated above, service manager was not customer caring
18 March 2024
Very satisfactory service
18 March 2024
I went to Berry BANSTEAD NOT CROYDON
15 March 2024
Everything went smoothly
15 March 2024
Very satisfied
15 March 2024
I was told my car was ready to collect the previous day but had to wait the next morning before the key was handed over and I needed to get to work.
15 March 2024
Work not fully completed
15 March 2024
I've booked the service on BMW APP to change break pads and discs which was supposed to take a few hours but instead my car had been in the garage for 5 days!
15 March 2024
It's just a rip off now and you don't even see anyone. There's lots of people In the showroom but no one wants to talk to you. But maybe that's because it was a recall And I wasn't paying any money, hence why they were trying to upsell to me??
14 March 2024
Good service
14 March 2024
As above
14 March 2024
The customer waiting area is not the best and I can't really work there, which is a pain as I have to wait around while the car is fixed
14 March 2024
Great efficient professional service
13 March 2024
Everything was seamless, from booking online to getting everything sorted with what was needed with the car.
13 March 2024
The service l received was satisfactory from booking to attending the garage
13 March 2024
Very good team
13 March 2024
Changed my online booked date to another one weeks later. In the last 6 years, every time I book a courtesy car I have to wait much longer for an appointment but on day of appointment, I get an excuse of why courtesy car isn't available
13 March 2024
Recall was well organised ,, a bit more customer friendly nature required
13 March 2024
the car is still not right after servicing
13 March 2024
The mechanic was great and gave me confidence that he would look after my car. The service receptionist was also nice.
13 March 2024
My calls & emails were ignored until I finally had to hand the issue over to my husband. Do you have any idea how that feels as a grown ass woman, who bought the car on my own to only have the issue dealt with once my husband called. I hate my car.
13 March 2024
Happy with the service, kept me well Informed throughout the process. Was only there to do a few recalls but the customer service was excellent. They also sent me a very detailed vehicle inspection which was great. Thanks again
13 March 2024
Stop emailing me
12 March 2024
Car back on the road in no time.
12 March 2024
Gave practical advice regarding an issue with the car rather than simply opting for a very costly (and maybe unnecessary) part replacement. I feel confident that if costly repair works are recommended this would be the best solution.
11 March 2024
All good
11 March 2024
The staff were so helpful and efficient.
10 March 2024
Car has major engine problems and need to be taken back
10 March 2024
It was straightforward, no problems communication is good and keep you up-to-date, what's happening with your vehicle
08 March 2024
Felt that the staff were genuine with helping me resolve my vehicle issues. But after receiving my vehicle diagnosis was still left feeling disappointed. Diagnosis was vague and non specific?
06 March 2024
I had to remind about a brake fluid test which had not been carried out and then we had to pay for it. This doesn't strike is as very good.
06 March 2024
Very good comms and car serviced on time and car cleaned
06 March 2024
It was a Curate's egg, good in parts. Initially their service manager was adamant they would not replace the suspect part, but when Jamie from the central BMW CS team managed to arrange the funding, it was carried out in a timely and efficient manner
05 March 2024
Excellent customer service, clear communication and clear videos. Kept up to date with what is going on.
04 March 2024
Because they give a food service to my car.
04 March 2024
I was greeted straight away, informed who would be my contact for the service. My car was washed immaculately post service. I found all the service receptionist very courteous and greeting all customers professionally
04 March 2024
Staff was friendly and helpful
03 March 2024
Service was spot on and didn't take too long
03 March 2024
A one day service ended up taking 10 days
01 March 2024
Smooth operation
29 February 2024
There is a lot of miscommunication which does not help
29 February 2024
Really easy to drop off car and kept me informed throughout the service
28 February 2024
Very good
28 February 2024
No issue with the service on the car and valet was excellent. Had to wait about 15 mins to be served when dropping car off. Waited at parts desk after being sent 'to the back' while he was on phone, then sent to desk and had to wait again. Unfriendly
28 February 2024
Prompt and polite
28 February 2024
Not sure who actually looked after my car as the did not make any contact. When I collected my car the service warning had not been reset luckily it was only the MOT one otherwise I would have wasted more of my time.
27 February 2024
Excellent service, fast turnaround time, no unnecessary upsells.
27 February 2024
The customer service was great
27 February 2024
Excellent service. Never let us down.
27 February 2024
Everyone that I met and talked to were friendly and helpful
27 February 2024
Car was cleaned and waiting for me.
27 February 2024
The cleaning could have been a little more thorough on the outside of my vehicle but besides that everything was great.
27 February 2024
The service was completed so quickly and any additional works were explained. The engineers who completed the work allowed to feel confident that my car was in good hands.
27 February 2024
I am very happy with the way they meet the customer and the very fast and quality of the services provided!
26 February 2024
I don't think a good job was done on my car
24 February 2024
Dealt with every concern of mine with my vehicle especially Karen Murphy and service manager Matthew Cullen also tended to my repair which they didn't have to do after a Stephen James Bromley BMW didn't look after my car as they were supposed to.
23 February 2024
Video of inspection and explaining clearly any work that needs attention gives you confidence in the work being carried out
22 February 2024
Impeccable service, great communication from the service advisor
22 February 2024
Kept up to date
22 February 2024
I felt like an inconvenience. Not a friendly welcome
22 February 2024
Simple, Berry did what was required. V. Good.
22 February 2024
They are very good at what they do
22 February 2024
Rude service lady behaviour. Very ignorant and kept denying instead if understanding a customer's perspective.
22 February 2024
As stated before work was incomplete
22 February 2024
Great customer service
22 February 2024
Two bad experiences on two separate occasions. My indie is superb and charging half price. BMW charging double the amount and you get your car vandalised.
22 February 2024
Absolutely no problem
22 February 2024
The lady at the service desk area was rude.
05 February 2024
It cost me only £120 outside plus I had to pay £100 for recovery as they refused to give me my car back.
04 February 2024
They have always been very friendly and always let me know what is happening.
03 February 2024
Kept fully informed, car ready on time, no issues
30 January 2024
good service
30 January 2024
No hassle service. Easy delivery, easy collection and attentive staff at reception. I like the video report.
29 January 2024
Not sure why you're asking for survey when my car is still in your garage
29 January 2024
It was minor service but overall dealings / coms was excellent!
29 January 2024
Excellent. Attentive and responsive.
29 January 2024
Windscreen washer empty after a service!?
28 January 2024
Work done successfully
28 January 2024
Could not have done anything else really
28 January 2024
The issue with the car is ongoing and I felt it hasn't been dealt with and same sign keeps coming up for 3rd time.
28 January 2024
Very satisfied
28 January 2024
No options for a courtesy car.
28 January 2024
STOP EMAILING ME MULTIPLE TIMES!
28 January 2024
Good customer service, however, service history was not updated to idrive. This was resolved without appointment without issue.
27 January 2024
Excellent service. Car was valeted. Kept us informed if progress.
27 January 2024
I drop the car off, pick it up the same day no Hassell
27 January 2024
When I did come in to pick up the car it was 30 mins before I could get it . then after walking the 300m to get the car, the service advice on the car had not been cleared and I had to wait another 30 mins for this to be fixed
27 January 2024
Actual work was fine but 4 stars for the reason above.
27 January 2024
Staff were extremely helpful and knowledgeable
25 January 2024
I asked for some minor damage to be looked at and was told the approximate cost when I collected my car but I am still waiting for the estimate to be sent to me. I have today emailed a reminder to Berry Croydon about this.
24 January 2024
extremely well
08 April 2024
As per my comments above, Denis made the experience very good for us.