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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
398 ratings and 257 comments received in the last 90 days.
08 September 2026
During the sale I didn't feel pressured and was provided lots of helpful information. Also helpful during the process and accomodating to changes in spec. Clear communication for delivery.
07 September 2026
Shaquille was very engaging and answered all questions I had regarding my new vehicle.
04 September 2026
Joel was amazing from start to finish! He was clear, helpful and honest, and helped me get the best deal on my BMW. Highly recommend!
24 August 2026
Purchase was fine. However, I notified the dealer of paintwork damage within the first day. 8 bird lime stains. They are not helping me to sort this issue out. I have requested rejection but they are not willing to help. This needs to be escalated.
14 August 2026
A very good sales experience with only one flaw - but that flaw was very annoying. Making the bank transfer was a long and drawn out experience because the name in the paperwork delivered did not match the name of the account owner.
14 August 2026
Tony and Charles were both awesome
09 August 2026
Price, Communication and sense of event of buying a new car was outstanding. My 4th car from Tony Lewis.
04 August 2026
I was welcomed and not kept waiting
03 August 2026
We were very happy with the support and counsel provided by Joe Cresswell. He is an absolute GEM. Dynamic, Resourceful and agile.We would like to express appreciation and gratitude to him. Also Thankful to Chris for his warmth and hospitality.
02 August 2026
The whole sales/buying process was made really easy by Heena and the handover on the day of picking up the vehicle was excellent. Adam gave a very thorough walkthrough of the setup and capabilities of the car.
02 August 2026
Amazing service, listen to my request and delivered.
30 July 2026
I was not force to do anything. The sales assistant was excellent and patient until I finally decided to buy the car
28 July 2026
Stunning service from Tony Lewis and his team. Perfection.
26 July 2026
The advisor explained every detail of my query. He was patient and tactful. He did an awesome work of which I was extremely pleased
25 July 2026
We dealt with Joseph Lockwood at the Beddington branch of Berry's who was courteous, friendly and professional and took us through the whole process of buying our new car. He helped us to understand the mine of information in all the documentation.
25 July 2026
Very helpful throughout the process
25 July 2026
The people were very friendly and knowledgeable. Not pushy at all and all in all very good. One mark dropped due to inability to say precisely when the new car would be arriving. That needs a system upgrade in my view. That info was critical to us.
22 July 2026
Berry Croydon exceeded every expectation. The team is welcoming, knowledgeable and genuinely caring. Shaquille and his team made the entire process seamless. I got my car sooner than I anticipated and I was updated regularly from start to finish.
18 July 2026
The service was excellent the staff were very helpful in assisting me with my purchase.
17 July 2026
Husayn & Chris & Rom & Quinn was bless
14 July 2026
The customer service was 5 star. This was a big purchase and we were made to feel is was special. Fantastic service being guided through each stage.
10 July 2026
A perfect, hassle free experience buying the car. An easy and pleasurable pick up with very knowledgeable staff showing us all the new tech etc. in a professional manner.
09 July 2026
The purchase side was seamless with no delays or issues
07 July 2026
Friendly and informative. Kept me appraised of teh process and the delivery of my vehicle
05 July 2026
Thanks for the experience here was ok.I would like to be kept in touch with the progress. We had quite a few hiccups. Product knowledge about the vehicle was lacking also. Isaac sorted out a good vehicle for me. So eventually we got there. Adam 5star
02 July 2026
Joe Lockwood did an excellent job presenting and explaining the new car.
01 July 2026
Turned up unannounced and Salesman enquired if I neeeded help or support and was able to arrange an adhoc test drive of the vehicle I ended up purchasing.
26 June 2026
Joe was excellent from start to finish. Responsive, knowledgeable, passionate, patient!
23 June 2026
The sales process was seamless. Tony Lewis' at Berry BMW Croydon product knowledge and advice is excellent.
23 June 2026
Great sales representative
20 June 2026
Joel was brilliant from start to finish
18 June 2026
Absolutely excellent.
16 June 2026
I have had the pleasure on several occasions to be helped by Joseph Lockwood who is 10/10. I wouldn't hesitate to recommend him to friends and family.
09 September 2026
Timely service and good communication
09 September 2026
No promised updates, unanswered calls and repeated chasing. I was given conflicting information about the delay and only discovered after questioning it that a component had been broken during the repair and my car needed a third night.
08 September 2026
The service representative was efficient and walked us to our car. He also spent time explaining what was done and answered any questions we had.
08 September 2026
- Constant delays, poor communication, low satisfaction with work completed. - Air conditioning doesn't work. - Service clock on car reset to suggest oil change required, this was carried out less than 12 months & 1,000 miles ago.
08 September 2026
Staff were very efficient and attentive
08 September 2026
Mark was really helpful and responsive.
08 September 2026
Excellent service from everyone I spoke to as always
08 September 2026
All staff members were polite and pleasant on approach. They were all knowledgeable about their roles.
08 September 2026
My vehicle was booked in for a mot and service. I delivered my car just after 08.30. At 13.51 they phoned to report failure ofthe MOT because of tyres. I was told everything else was done. But only the MOT was done not the service as arranged!
08 September 2026
I was informed every step of the way once the car was in their possession. And all work was carried out satisfactorily.
07 September 2026
Jake couldn't do enough and the car drives like new
06 September 2026
When I arranged the service etc, I was told that work would be completed in one day. However I was informed in the afternoon that the recall work would be carried out the following day which was annoying. Mark however was a credit to the company.
05 September 2026
Great service overall. The videos are very helpful.
03 September 2026
I still have issue with my car and no advice on how to resolve it
03 September 2026
Some things I would expect the bmw team to know. That being said, service agent was helpful.
02 September 2026
Excellent communication throughout
02 September 2026
It was a very professional service, staff was very polite.
02 September 2026
Although only a brake fluid service. Every thing was seamless. The car came back looking brand new after the complementary wash. I loved the report and video sent. The only small gripe is emails and text address me by my surname not my first name
01 September 2026
Car serviced well-video provided during the day showing other issues. Phone call from service manager to discuss issues. Overall quite easy-just the lack of courtesy car made it difficult to move to and from the garage.
01 September 2026
Good service
01 September 2026
Staff were efficient and helpful.
31 August 2026
Thanks to all at Berry BMW Croydon. very quick and thorough MOT on my i8, fab.
31 August 2026
Shirin and Chris were excellent
30 August 2026
Because i am completely satishied
30 August 2026
Very professional
30 August 2026
Very informative and thorough. Provided video and explanation of findings
29 August 2026
Brilliant service to replace airbag, FOC, as advised by BMW. Excellent drop off experience, great communication throughout the day and excellent service at pick up. Really Liked the clean, inside and out - an added bonus. Thank you very much!
29 August 2026
Had a great experience at Berry BMW. Mark, the technician, was excellent, he kept me updated throughout and went the extra mile to get my car ready the same day, despite the correct microfilter not initially being in stock. Thank you .
29 August 2026
New tyre fitted. Swiftly contacted when it was sorted.
29 August 2026
Good process of booking and updates where nice. Was good to be able to have a video of the car and what was found during inspection.
29 August 2026
Wnenl I got to reception I was greeted in a very friendly manner by a lady who introduced me to mark cresswell , great service
27 August 2026
Easy and friendly to use and speak to, checking in etc
27 August 2026
The car wasn't going to be ready on time and I would've been left stranded.
27 August 2026
All servicing carried and I was kept up to date with info
27 August 2026
Communication is incredibly poor. We rang multiple times and no one answers the phone. When we eventually get through we are told a time we will receive a call and this doesn't not happen.
27 August 2026
Pleasant and helpful staff
27 August 2026
Excellent service from start to finish. Friendly, professional team and my BMW was looked after perfectly.
27 August 2026
Excellent service .Staff very informative and helpful
27 August 2026
Great service coordinator
27 August 2026
Too Long waiting for handover at pick up. Not smooth as it usually is.
27 August 2026
I like your Service
27 August 2026
Worked with Jake to ensure the issue was resolved
26 August 2026
Always seems to be a good experience. Comfortable environment to wait.
26 August 2026
I booked a drop and wait service. (MOT) and ended up waiting over 3 hours, only to be told it had failed. The failure cannot be helped, but to wait that long and then arrange a pickup is not ideal.
26 August 2026
Very happy with the service I received from the team on the day of my car being worked on.
26 August 2026
Easy drop off and pick up. Friendly and efficient staff. My car was cleaned and valeted perfectly.
26 August 2026
Very friendly and efficient service
25 August 2026
Mark kept me updated with my car and was honest and friendly. He explained everything that needed to be done and made future suggestions. Staff was professional and friendly and ready to assist
25 August 2026
Very courteous and helpful service.
25 August 2026
Repair took 3 weeks, due to incorrect parts being ordered several times. Jake however, was fantastic in his communication and updates, plus the arrangement of a courtesy car.
25 August 2026
Very happy with service and communication.
23 August 2026
I had to wait more than 4 hours for an in person appointment which was meant to be considerably less.
23 August 2026
Disgusted! Appalling customer service- disinterested rude service manager
23 August 2026
Chris, Joe and Vinesh really looked after us well whilst we were waiting for our repair.
22 August 2026
I opted in for the complimentary car clean and the car wasn't cleaned. Otherwise all good
22 August 2026
Car wasn't washed properly in my opinion and I had to call back for a filter that had been ordered incorrectly.
22 August 2026
Pleased with the work and communication through out the serving of my car
21 August 2026
It was easy to book my car service. No long waiting. The facility to drop the keys is very convenient. They kept me dated with progress.
19 August 2026
The service was carried out OK but it took much longer than the promised 2 and a half hours because you did not start it until 35 minutes after I arrived.
19 August 2026
I found the the gentleman who booked my car in at the service desk very and the person who carried out the work very helpful and informative great service
19 August 2026
Can never get through on the phone. Received a health check report stating brake discs needed urgent replacement. Booked in online to replace them, dropped the car, then told parts not in stock and no need to replace them anyway. Car not cleaned.
19 August 2026
Very happy with the service at Berry. Staff very helpful and very tine efficient.
19 August 2026
Poor Management quality from the Top
19 August 2026
Service was completed as expected
19 August 2026
The recaption staff was friendly.
19 August 2026
Having to wait weeks for Diagnostics is poor. Plug it in, read the codes, quote for repair. In reality this is time better spent than selling me brakes and tyres everything you see me.
19 August 2026
Excellent service.
19 August 2026
Great friendly service
19 August 2026
I dropped my car off at 8:30am, I was requested to drop it off between 7:30-9:00am despite having a 10am booking. However, I had to wait until 5pm when my vehicle was ready.
19 August 2026
Friendly efficient staff
19 August 2026
Everyone involved was very helpful. And it was comfortable while I waited
19 August 2026
Great service and was kept updated of all actions.
19 August 2026
I feel bad
19 August 2026
I booked a pre-purchase electrical inspection, but the results were shared with the seller instead of me. I only received a tyre-check video, had to chase repeatedly for updates and never received a clear written report.
15 August 2026
The service provided did not include car wash nor body shop quotation supplied despite this request made.I was advised that the quote had been fully approved by the tyre insurance however, this was misleading as it was only partially approved.
14 August 2026
Booking was easy (new AI if it is AI was really good at understanding me) and I like Berry's customer service throughout the process.
14 August 2026
Wasn't told when the servicing was complete.
13 August 2026
Quick and easy service. Helpful and responsive staff
12 August 2026
No issues.
12 August 2026
They flexed to support my young families needs once aware.
12 August 2026
Very professional and curtious service.
12 August 2026
Very good efficient booking in process
11 August 2026
Good experience however car was returned a day after I expected
11 August 2026
The customer and the vehicle was the centre of attention
11 August 2026
Service carried out promptly
11 August 2026
Great customer service
11 August 2026
Professional, caring and knowledgeable
11 August 2026
The booking process and the drop off and pick up was easy
11 August 2026
My car was with you guys for 2 days. And even on the 3rd day I had to wait to have further updates done for a straightforward recall. I had nothing wrong with my car when it was submitted to you'll and it was returned with a punctured right rear tyre
11 August 2026
MOT revealed new tyre required. This was not ordered, delayed collecting the car. Tried calling Service dept for update, no one answered call. Was not told when car would be ready for collection. Not impressed.
10 August 2026
I'm very satisfied because the staff is ready to answer and help with your questions. And I'm happy with the video that the team send after they check the car , the car wash team is also amazing as I'm happy how they clean my car
10 August 2026
Mark was exceptional
10 August 2026
Fantastic service, as expected from BMW.
09 August 2026
New car with very specific problem. Received video of assessment wasting 10 minutes of my time measuring tyre threat (???) and no comment on the issue for which I brought the car in. Courtesy car took two weeks to organise!
09 August 2026
The bumper really helps.
09 August 2026
Amazing service
09 August 2026
Excellent customer service and communication.
07 August 2026
The car was onsite for 20days and I wasn't really kept in the loop of what was going on and in the end I was made to feel confused about what was done and wrong with the car. Its a premium brand and these cars are not cheap. Disappointed
06 August 2026
Good service
06 August 2026
Recently everything seems streamlined and easy to navigate. Very much like the attention to detail with the video showing aspects that may need attention and very much like the valet.
05 August 2026
Hopeless
05 August 2026
Straight to the point good coms
04 August 2026
kept informed of all stages of the process
04 August 2026
Work was well done but surprised an electric car with no engine was so expensive to service.
03 August 2026
Everyone was pleasant to work with
02 August 2026
I only brought my car in for its MOT, but missed a call asking when I wanted to collect it. When I rang back I was unable to speak to anyone about when I could collect my car. In the end I collected it the next day.
02 August 2026
Had an issue with their service but in the end it was resolved very well
02 August 2026
Issue resolved well but huge delays in getting the car back
02 August 2026
Ok
01 August 2026
Car was not ready when I arrived to collect and I was required to wait 20+ mins despite being told the day before it was ready. Engineers had disconnected a device connected to the vehicle and I had to return to the garage for them to resolve.
01 August 2026
Great service from the team. Would have been 5 stars if I hadn't received so many reminders that I had made the booking. Phone call, texts and emails - not necessary. If customers don't turn up charge them like restaurants!
01 August 2026
Poor communication throughout, not told MOT couldn't be done until 4:30pm, had to send the car back again, then no updates despite promised Wednesday completion. The service guy also lied about discount claim at the checkout, very disappointing
01 August 2026
They completed the MoT that we had booked the car in for, plus additional work that was found to be necessary when they checked the information on the car key. They also completed the advisory tasks that showed up during a recent recall.
30 July 2026
Was very satisfied with the customer service provided by Jack, he was very pleasant and knowledgeable and professional
30 July 2026
I'm not happy with service because couple of service was deleted from my dashboard and service date moved to different date, still waiting for phone call back from BMW Berry Croydon
29 July 2026
Jake in customer service was excellent.
29 July 2026
I asked for a quote fur body work at the time and later on a feedback call No info had been sent. When I booked in it was an automated check in. No one to speak to- better if customers directed to the service desk and greeted. Checkout was good
29 July 2026
Mark kept me fully updated on the progress of my service and MOT while I was waiting in the showroom. He followed up on my additional query to the service technician and allayed my concerns. Many thanks.
26 July 2026
Good service
26 July 2026
Staff were very helpful
26 July 2026
Very well organised and good communication throughout.
26 July 2026
Taken my last 3 cars there and extremely happy with the experience there always courteous and professional.
25 July 2026
Clean, pleasant staff, and a nice drink and biscuit when I was there. Also really easy to check my car in. No queues.
24 July 2026
Very good customer service
23 July 2026
Good communication and helpful staff.
23 July 2026
Great experience with Mark. I would highly recommend BMW service.
23 July 2026
Work was carried out on the scheduled day.
23 July 2026
Very pleased with the service
22 July 2026
Good customer service from all staff encountered even new starter Mr Ayo was quite professional and helpful
22 July 2026
However, it would be really appreciated if the engineers could reset the onboard computers once a service has been completed. I had to wait for this to be completed once I had arrived, which wasn't too long but really it should have been sorted.
22 July 2026
Very Poor complimentary car wash and vacuum .BMW Independent had quoted much lower for engine oil service but I wanted to try your centre as new the region.
21 July 2026
Kept Up to date with the process. Any findings clearly explained Video was a nice touch
21 July 2026
The staff were very friendly and professional. Everything was on time.During the service, they kept in contact with me, which was really nice.
21 July 2026
Good except for lapses in info between time of booking and date of service: no quote confirmed in writing, quoted service itself not booked in (only diagnostics), exact fault not described correctly.
21 July 2026
Terrible communication. Unable to answer simple questions. Had my car for 2 1/2 days and had to go in to find out what was happening.
21 July 2026
Efficiency. Politeness. Quality of service. Facility
20 July 2026
Very helpful as always
20 July 2026
Free car wash stated and emphasised as one of your customers advertising. But nothing happened. Received vehicle dry and the same. Expecting car was washed. Personal advise remove the question on the app free car wash if you could not do it. waisted
19 July 2026
Good customer service but dependent on service delivery by service manager who not always available
19 July 2026
My car was not ready on time arranged which resulted in the car not being washed. Considering the operative called me to arrange collection and confirm car wash.
19 July 2026
Always a good service even if quite expensive
19 July 2026
Wasn't given 30% discount on parts and service as per mail, raised during final bill but told wasn't applicable
19 July 2026
I've booked and taken the car for first service- oil change, filters... , service done, not adblue top up as asked and included, 5 days later shows minimum level of oil, need to top up 1.5l
19 July 2026
Mark Creswell made my service experience a great one, he took time after the showroom had closed to thoroughly explain the service and any advisory points. I immediately felt welcome and left with a deeper understanding of my car and its needs.
18 July 2026
Work carried out professionally Personnel dealt with me in a very polite and friendly way Altogether, a nice experience
18 July 2026
Worst car dealership experience when I was not at fault and was charged for something that the dealership neglected itself.
18 July 2026
manual workaround is required to avoid double charging of a Seasonal Health Check that is part of my service plan. Quote to refurbish wheels-not received but several requests to complete survey received. Staff engaged with generally pleasant/polite.
17 July 2026
It would have been perfect but some pf things requested were not carried out
17 July 2026
Very helpful. Staff made the experience enjoyable
16 July 2026
The drivetrain error message which l brought the car in for has not been resolved despite paying for this service I called to report this and was told this would be resolved remotely but still not resolved and no update was provided to me by the tec
15 July 2026
Eventually performed well after a delayed start to the works.
15 July 2026
Mark was particularly supportive and kept me informed. Just waiting on quote for continued service plan.
15 July 2026
Mark was amazing. He kept me informed of all updates very efficient and helpful.
15 July 2026
I would have given 5 stars but I had to leave the car overnight because a replacement tyre wasn't available until the next morning. I therefore had to make my way home with the car and return in the morning. I Should have been offered a loan vehicle.
14 July 2026
Was not that satisfied.
14 July 2026
Clean work, available payment options.
13 July 2026
Whilst disappointed with the actual service exerience on the day, I am more than happy with the follow up to the feedback I provided, particularly in this day and age when in some businesses customer satisfaction is low down the priority list.
13 July 2026
Your engineer saved me a lot of money by establishing that an assumed fault on a door was simply due to a child lock being activated. The electronic booking system is easy to use
13 July 2026
I am pleased with a service received
13 July 2026
Dreadful experience compared to the Battersea centre. Four different prices quoted, more than 3.5 hours taken whilst promised only 2 hours. Will not return here again. Disorganised and simply not a patch on BMW Park Lane servicing in SW London.
12 July 2026
Booking was easy, a follow up email allowed me to add a query I had, dropping the car off was easy, and I quickly found Mark at the service desk to ask when I might expect to hear about the MOT I'd brought my car in for.
11 July 2026
Great staff, Good information on car. Would give 5 star but not called for pick up options.
10 July 2026
Easy process and the gentleman who served me was explanatory and efficient in his approach to getting the car fixed.
10 July 2026
This is the second time within a year that I have experienced an unacceptable level of customer service, and I have now reached a point where I have completely lost confidence in Berry BMW's ability to deliver the premium experience.
10 July 2026
Staff was welcoming and helpful
09 July 2026
I would have like further advice on the advisory issue and way forward. Otherwise I felt that from start to handing the car back the process was smooth.
09 July 2026
Mark. He is the best.
09 July 2026
5 Friendly service. Kept informed.
08 July 2026
My sensors now no longer work after your service
08 July 2026
Really great service from all the the team. They went over and beyond
08 July 2026
Very professional. Was kept informed of progress and shown updated records at conclusion
07 July 2026
Poor communication and disorganised service. Booking was difficult, with confusion between Parts and Service. Staff were rude and unwelcoming, and the complimentary car wash was mishandled again. I only use them because they're the closest BMW dealer
07 July 2026
The pricing was reasonable and the service was ok. However, I have found several black oil stains after the MOT which I was not happy with. Hopefully the service centre would do something about it.
06 July 2026
All went ok. Was pretty impressive.
06 July 2026
Would have been 5 stars but the car wasn't ready when I arrived for collection and hadn't been cleaned
05 July 2026
EXCELLENT CARE AND CUSTOMER SERVICE PROACTIVE IN MANAGING A VERY EMOTIONAL CUSTOMER ZAHAB GNGHTAI
05 July 2026
The car was not serviced it was due an MOT After an initial hiccup things went smoothly thereafter
05 July 2026
Ruined my car will never be going back there
05 July 2026
Excellent service
04 July 2026
I would like to recognise Mark Cresswell, who was very helpful and did his best throughout. Unfortunately, he was not well supported by the service team, resulting in two unnecessary visits to the dealership and an avoidable inconvenience
04 July 2026
I asked for a quote to repaint the side and front of the car but this actually never came through
04 July 2026
I am eligible for 40% discount as my BMW is 10 years old. I was told about this which is why I chose BMW for Repairs which included purchasing BMW parts. However, this 40% discount was not considered. I will be reporting this to trading standards.
03 July 2026
My services was done and ready on time and car was cleaned. A good customer service as Mark answered all my queries.
03 July 2026
Customer Service appalling
02 July 2026
poor customer service misccomunication generally a difficult experience
02 July 2026
I would have given 4.75 stars - no one called me to say my car was ready to be collected - I took a gamble and turned up. Had to wait a while. Otherwise all good.
02 July 2026
All details provided already to Paula Geraghty in detailed email sent with no reply to my email so far.
02 July 2026
The car was ready to collect on time with all the work completed including complimentary wash.
02 July 2026
Car was promised on Friday but delivered on Monday and not even a single message recs of the delay. We were left without car for the whole weekend
01 July 2026
I book a wait in service that was supposed to be 2:30 minutes from 10am the 8 of June, I ended up leaving the centre at 6:27pm, after me and my wife past the whole days waiting in the receptionist area with no food
30 June 2026
Excellent service as usual!
30 June 2026
Service itself was good and quick. Customer service before and after very average. You changed my appointment initially without asking saying I was
30 June 2026
Because I was able to get my problem resolved quickly. The whole staff was very nice as well.
29 June 2026
Would have been 5 stars had the car been cleaned better.
28 June 2026
The work actually completed was fine, as always. However the software was not resolved or updated over 3 days, service warning was not cleared, and phone calls repeatedly not answered or returned, meaning I had to drive in just to speak to service.
28 June 2026
I was not kept advised of the progress of my car
27 June 2026
From start to finish Mark was informative and kept me fully up to speed with what was going on. This being said, I have contacted customer services as not entirely happy with the outcome of the process due to the issue surrounding the roof
27 June 2026
Everyone was polite and considerate. The inspection given to my vehicle was impressive.
26 June 2026
Good service
26 June 2026
The service engineer sent me a short video which showed him inspecting my car. All work was carried out efficiently. No problems. My car was cleaned - looked great. Price was a touch heavy; especially as I had virtually no miles since my last service
25 June 2026
Was on the phone on hold for more than 1hour trying to get through to service and hade to call new car sales team to get me through but when I spoke to the mechanic Jake he was very helpful
25 June 2026
They let me bring in the car and leave it with them.while i was out of the country on holiday.
25 June 2026
Fast and reliable. Always got things done to a high standard as expected from BMW
25 June 2026
Very good
23 June 2026
Everything went smoothly. I enjoyed the coffee and WiFi while waiting.
22 June 2026
I was kept informed of progress. A problem cause by a BMW software upgrade was resolved as quickly as possible.
22 June 2026
Im completely satisfied with the service provided by the centre during my MOT, car washing also amazing, Nice work
22 June 2026
Service completed satisfactory, good service from agent
22 June 2026
Issues not completed yet waiting for parts to be delivered.
22 June 2026
Hay car for two days and wanted to keep it for an extra day was not impressed and not sure I will keep up the service history.
20 June 2026
Easy to book Kept updated
20 June 2026
Great service and prompt.
20 June 2026
Only 3 stars as it went in for a recall which was done with no issues, but I waited an hour or so extra when coming to collect the car, somehow it had a flat battery which never died on me before, I suspect that someone left the ignition on.
20 June 2026
Very good service thank you
18 June 2026
I checked in on line, but wanted to discuss the scope of work. Man on check in excellent. Then spoke with Jordan James who was extremely helpful throughout.
17 June 2026
Positive and friendly interaction with the service team
17 June 2026
on time and on budget
17 June 2026
Kept up to date before appointment and during service by video line showing work required
17 June 2026
No issue
17 June 2026
Excellent as aways
17 June 2026
Good service, regular updates, helpful advice and recommendations, and clearly competent. Jake in particular was a great help.
16 June 2026
I had a convenient 8am drop off and picked the car up after service and MOT. It had been valeted and looked brand new.
16 June 2026
Exceptional service from the service front desk
FIND Berry Croydon BMW
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
09 September 2026
Fantastic service from start to finish. Ordered the car back in February and fully updated at every step of the process. Tony was patient as I made a few changes to the order and he fully explaining cost implications, throughout the process.