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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
426 ratings and 279 comments received in the last 90 days.
16 October 2026
Good car Vry good staff and and helpful.
16 October 2026
I was very satisfied with the impeccable service provided by Joseph Lockwood all information provided was clear & concise. I was contacted within a reasonable amount of time when requested. My sales journey was made very easy from start to finish.
16 October 2026
Easiest and quickest way I've purchased a car with no issues.
15 October 2026
Easy process from order to Collection
14 October 2026
Excellent customer service throughout the whole process
13 October 2026
Communication, care and quality of product
12 October 2026
The Salesperson patiently listened to my specific requirements and kept me up to-date at all times.
11 October 2026
Good service
08 October 2026
Joe Cresswell was extremely helpful & went above and beyond to ensure I had a great experience in getting my new car & that I was able to have it to the exact spec I wanted. Handover was smooth, everything was explained in full & I love my new car!
08 October 2026
We are regular customers and Shaquille has been very professional , helping us to choose the perfect deal for us.
07 October 2026
The salesperson was helpful, responsive and kept me updated. However, pricing and discounts could have been clearer. A smoother, more customer-focused process and a small gift for first-time buyers would improve the experience.
06 October 2026
Everything was explained so I understood the jargon., and the sales rep did not mind explaing things again to make sure I understood. W
05 October 2026
Great customer service from Joe who arranged a test drive and then ordered the car for us. Very smooth straight forward process
04 October 2026
Joe was fantastic throughout the whole process and constantly provided feedback on car delivery date etc.
02 October 2026
From the moment I walked in I was greeted with a smile by the receptionist then Chris kindly came over and assisted me while I was waiting to be seen. Joel was great, very knowledgeable and clear in explaining everything to me.
02 October 2026
It's been a pleasant experience and the car was handed over the scheduled time
01 October 2026
Joe Cresswell and Issac made everything easy to understand , clear timelines and everything went like clockwork. The reveal in the showroom on collection was a great surprise and added to the experience. Would Highly recommend the team at Croydon.
01 October 2026
Excellent attention from the sales consultant from the first meeting until the sale completed
29 September 2026
It was nearly 4 stars, as I was led to believe that delivery would be a week earlier than it actually turned out, but the sales staff were very friendly and helpful and it was otherwise a very positive experience.
28 September 2026
I had a great experience purchasing my car with the help of Mathew Owen. He was friendly, professional, and helpful throughout the whole process, making everything straightforward and stress-free
27 September 2026
Easy from start to finish
24 September 2026
Matthew Owen - Sales Advisor was brilliant from my initial enquiry all the way to collection. He's an asset to this centre.
24 September 2026
Husayn was very attentive throughout, he made the experience smooth. Nothing was ever an issue, he was very reassuring and friendly. Thank you for the help in making the experience a good one
20 September 2026
I wanted yo deal with Mr Tony Lewis having watched him on you tube. His knowledge of the BMW range is amazing. He advised me and made things as easy for me as he possibly could as I was unable to come to the dealership.
17 September 2026
A thoroughly professional service all the way to delivery of the car and Lois has been very helpful.
16 September 2026
All efficient and responsive.
15 September 2026
Joe was great, sorted us out even though we didn't have a lot of time. Got a great show room model and even sorted out a mark on the roof with the body shop.
11 September 2026
Tony goes above and beyond can't thank him enough.
10 September 2026
EXCELLENT SERVICE
09 September 2026
Fantastic service from start to finish. Ordered the car back in February and fully updated at every step of the process. Tony was patient as I made a few changes to the order and he fully explaining cost implications, throughout the process.
08 September 2026
During the sale I didn't feel pressured and was provided lots of helpful information. Also helpful during the process and accomodating to changes in spec. Clear communication for delivery.
07 September 2026
Shaquille was very engaging and answered all questions I had regarding my new vehicle.
04 September 2026
Joel was amazing from start to finish! He was clear, helpful and honest, and helped me get the best deal on my BMW. Highly recommend!
24 August 2026
Purchase was fine. However, I notified the dealer of paintwork damage within the first day. 8 bird lime stains. They are not helping me to sort this issue out. I have requested rejection but they are not willing to help. This needs to be escalated.
14 August 2026
A very good sales experience with only one flaw - but that flaw was very annoying. Making the bank transfer was a long and drawn out experience because the name in the paperwork delivered did not match the name of the account owner.
14 August 2026
Tony and Charles were both awesome
09 August 2026
Price, Communication and sense of event of buying a new car was outstanding. My 4th car from Tony Lewis.
04 August 2026
I was welcomed and not kept waiting
03 August 2026
We were very happy with the support and counsel provided by Joe Cresswell. He is an absolute GEM. Dynamic, Resourceful and agile.We would like to express appreciation and gratitude to him. Also Thankful to Chris for his warmth and hospitality.
02 August 2026
The whole sales/buying process was made really easy by Heena and the handover on the day of picking up the vehicle was excellent. Adam gave a very thorough walkthrough of the setup and capabilities of the car.
02 August 2026
Amazing service, listen to my request and delivered.
30 July 2026
I was not force to do anything. The sales assistant was excellent and patient until I finally decided to buy the car
28 July 2026
Stunning service from Tony Lewis and his team. Perfection.
26 July 2026
The advisor explained every detail of my query. He was patient and tactful. He did an awesome work of which I was extremely pleased
25 July 2026
Very helpful throughout the process
25 July 2026
We dealt with Joseph Lockwood at the Beddington branch of Berry's who was courteous, friendly and professional and took us through the whole process of buying our new car. He helped us to understand the mine of information in all the documentation.
25 July 2026
The people were very friendly and knowledgeable. Not pushy at all and all in all very good. One mark dropped due to inability to say precisely when the new car would be arriving. That needs a system upgrade in my view. That info was critical to us.
18 October 2026
Easy checkin and check out. It would have been great if they could do a basic car wash as complementary.
18 October 2026
MOT slot booked for 11:30 but it took nearly 4 hours to do the MOT. I was told it will take around 2 hours
17 October 2026
Good service
17 October 2026
Thank you for the great service Mark.
17 October 2026
overall good ..not much communication during the process
15 October 2026
An excellent service as usual. I am always kept informed and to the progress of the car whilst in the dealership
15 October 2026
In person was great but impossible to get through on the phone. No way to get an update
15 October 2026
Great service
15 October 2026
Quick, efficient and communicative at all times!
15 October 2026
Always great and I like coming back here.
15 October 2026
My warranty had just only expired 10 days prior to my service and my car was diagnosed with a fault. I have been given a works estimate without even a goodwill contribution towards the work.
14 October 2026
Firstly can I say that Jake was great and a real credit to you! Booking team are awful, gave wrong timings, never called back with quote. Parts not ordered, so appointment had to be moved. Considering I spend £1000, you want to charge extra for wash!
14 October 2026
Top customer service
13 October 2026
The service itself and the technician who called me were great. Disappointing that the wash now costs £12 whilst in for a £700 service. Also the pick up process is not clear, who do you tell you're there, are the staff really aware you're waiting?
12 October 2026
Overall, OK service, had to wait for my car to be finished. Was asked to come at 5pm, go the car at 6pm. Only comment is that cleaning a customer's car after a service etc should be standard and not charged for.
12 October 2026
Great customer care.
12 October 2026
Good: Seasonal check up - Kept informed of the progress and sent a video of the underside of the vehicle showing the items checked. Brake fluid changed as scheduled 2 months later. Car Washed. Less Good: Receptionist a little frosty on collection
12 October 2026
No fault with service or staff. I was shock, surprised and disappointed to find out the complementary wash is no longer. I have been using Cooper and now Berry BMW for 20 years. That small perk went a long way, for using main dealership.
12 October 2026
Very helpful and do the service quickly
11 October 2026
Great communication, Jake at Berry Croydon kept us updated all the way through. Very professional
11 October 2026
I drove the car in full electric mode to deal with a starter motor recalland when i tried to pick it up the max e drive function was unavailable and an enginelight was on. Its been 6 weeks now and the issue hasn't been sorted and have been ignored by
11 October 2026
Poor communication between company and customer.
11 October 2026
Your customer service was excellent. My one complaint is that I was unable to have a coffee during my two hour wait time, as you did not have an option of dairy free milk in the fridge.
11 October 2026
It was only for a bmw product recall
10 October 2026
All efficient, helpful advisor.
10 October 2026
Valet used to be complementary
09 October 2026
Good customer service
09 October 2026
Convenient Booking in process. Clear video evidence of vehicle examination and explanation of condition of car and work required. Efficient polite staff. Free car wash.
08 October 2026
Everyone in this show room has no idea what their doing. All just walk around aimlessly. It took 3 people and an hours wait to get my car back from its service. They charged me for gas struts which turned out the technician changed them with no reaso
08 October 2026
Always happy ?? faces when ever I visit
08 October 2026
Everything went smoothly. The staff were very helpful and took time to explain what had been looked at and repaired. Was very impressed with the free health check too.
07 October 2026
All went well
07 October 2026
It was a very good service and done very quickly
07 October 2026
Mark was very helpful
05 October 2026
When everyone else was busy/ arguing Paul brundle stepped in and went above and beyond to help me, along with Jake keeping me in the loop the other end of the phone. Paul took the time (def above his pay grade) to sort the issues quickly
05 October 2026
Easy booking, great service - Mark went above and beyond to make sure I was happy with everything. Convenient location and we even coordinated it with a Mini electric test drive! What more can you ask.....
05 October 2026
Disappointing! The advisor handling my booking lacked customer service skills, and I had to do a lot of chasing. My car was kept Wednesday-Friday. While this wasn't the advisor's fault, communication was poor throughout.
05 October 2026
BMW Berry have always had exceptional customer service. I was helped by Mark this time who was very helpful and accommodating and made the whole process easy, mark went out of he's way to make sure my car was ready for me to do the school run.
05 October 2026
Service and MoT completed within estimated cost to a proper and professional standard. Jordan fronting the Service exhibited excellent customer service skills. Apologies were given for lateness of info. and collection time.
04 October 2026
Fully satisfied ??
04 October 2026
i am satisfied with the service and costomer service Thankyou
04 October 2026
Polite professional staff, job done on time
03 October 2026
We had a fault on our BMW just before our holiday. Jake arranged for the car to be looked at quickly as we were going on holiday. The faults were diagnosed and Jake liaised with BMW warranty and the parts were obtained and the car was returned.
03 October 2026
The Receptionist was quite helpful in explaining me the process of checking in my car on the new system Jordon who looked after me was very good ,courteous and made sure my car was ready in time as I had medical appointment
03 October 2026
Helpful. The people in the service department were very customer focused.
01 October 2026
Extremely poor communication/updates requiring me to chase several times. Had the car over 3 days for an MOT and software update.
01 October 2026
Well done job
01 October 2026
Fast efficient and friendly staff
30 September 2026
Stuff are good and helpfull
30 September 2026
Dreadful service at Berry Croydon. My fast-lane booking was ignored, leaving me waiting hours and paying for taxis. MOT failed on suddenly
30 September 2026
All went well, service light came on the next day but has since dissapeared.
30 September 2026
Excellent customer service.
30 September 2026
Very Dissappointed, service took 2 days to get done where as was suppose to be done same day. Staff unaware how to service the car correctly
30 September 2026
Team were all reactive and friendly.
29 September 2026
Mark was amazing brake pad were replaced the only thing they forgot is car wash. Next day Leslie called me for feedback and I mentioned it to her aswell and Leslie assured me any time you are coming to this side you can get your car washed. I am hapy
29 September 2026
Satisfaction and curtesy of the staff working in this centre.
29 September 2026
My previous experiences with BMW service over ~20 years of BMW ownership have been polished, formal and above reproach. This experience was strong, but details were missed as well as opportunities to impress. No collection. WhatsApp a disaster.
29 September 2026
Mark is friendly and kept me updated with everything.
28 September 2026
Correct parts ordered & fitted to a good standard on the appointed day.
27 September 2026
Easy check in. Made contact before the appointment. Work done quickly and no hidden charges. I like the health check video. Berry staff always friendly and professional and a credit to the BMW brand. I never go anywhere else.
26 September 2026
Required work completed timeously
26 September 2026
I had a g8 experience with Mike & his car service.He was friendly,professional, reliable,and made the whole process easy & stress-free.The service was excellent,the car was handled with g8 care.Mike was also very helpful & kept me informed throughout
24 September 2026
Mike was very good and ensured my service and MOT was done on time
24 September 2026
I always feel well looked after and am treated as a valued client with the Berry service team.
24 September 2026
Possibly, one of the worst BMW service centres I have ever known. Failed to repair my X5M that had been in with them 4 times in total. Had to get the vehicle sent to BMW Bromley. BMW Berry croydon service staff have absolutely no idea about bmws.
23 September 2026
Regarding the amber light investigation, no one has responded to my query regarding the report l asked for.
23 September 2026
Fast and efficient
23 September 2026
helpful and efficient staff
23 September 2026
Had my car service completed very efficiently
23 September 2026
All ran smoothly. Good communication, transparency around pricing, friendly staff.
23 September 2026
I had such a wonderful experience at BMW, thanks to Mark Cresswell. I usually only receive this level of service from the sales team, but Mark went above and beyond to make sure I felt valued as a customer.
22 September 2026
Recent poor experience at Berry BMW Croydon following a routine service
22 September 2026
The service was quick and staff were very polite and professional. After the service , the car was washed and returned to me in showroom condition.
22 September 2026
fast and efficient
22 September 2026
Working with Mark was great, really helped and gave the best advice surrounding my car
22 September 2026
Service front desk Ayo and reception front desk both very professional and helpful. Ayo also went the extra mile to assist in bringing my car to me at the showroom when service engineers were busy following the completion of my car service.
22 September 2026
I was satisfied as I felt the staff members treated me with kindness and were very easy to communicate with if I had any concerns or queries
22 September 2026
The chap that was managing my service was very pleasant and accommodating. Unlike the chap that was sitting next to him who I initially approached when attending to get my car needs lessons in customer service.
22 September 2026
I was expecting a more transparent breakdown of charges, this was not done on the check out, very cold and rushed approach, many of the questions were unanswered, not happy with the over all experience
22 September 2026
great service
21 September 2026
My Vehicle always goes to Berry Croydon and they always give 110% on doing the servicing or MOT, all the staff are really help and its a really good environment experience here
21 September 2026
Great customer service I've
21 September 2026
It took over a month to get the car booked in during which time I couldn't charge it at home. The centre were polite and once it was in, it was inspected and repaired quickly and without fuss which was good.
21 September 2026
Overall the service was good. However, having booked a brake fluid change while I waited, it transpired that the car was subject to a recall that I was not aware of before Mark checked the car in and told me. Apart from this hiccup, all was good.
21 September 2026
Was completely involved from the start of the service even when I gave them a complication of a broken back window
21 September 2026
Pleasant and quick with good facilities while I waited. But a bit pricey for an oil change!
20 September 2026
Dealt with Mark, fantastic service. Went above and beyond. Will be back !
19 September 2026
Easy booking, Easy check in, straightforward pick up. Car washed. All good.
19 September 2026
There were 2 warning lights on after my service that wasn't there when I dropped it off
18 September 2026
Great service and fast work thank you
17 September 2026
In general great. Service team - there is no communication. This has been the case twice now. My last experience was not great. This time for my recall was much better but still a lack in communication. BMW must forget owners have remote access?
17 September 2026
My car was in the garage all day for an 1hr diagnostic. The person at the desk couldn't explain to me properly the issues which was found and I was then over charge on the invoice which had to be corrected. Came to collect my car and had to wait 1hr.
17 September 2026
At collection time I had to wait without explanation. What work was carried out was not explained.
17 September 2026
Poor customer service, probably the worse BMW in the region.
17 September 2026
Inspite of leaving the car for whole of Friday 11th September at BMW Beddington lane, when I came the next day at around 11am, the car was ready for collection, and had still not been washed or cleaned very poor customer service.
17 September 2026
Customer rep was excellent
17 September 2026
The service was excellent and the car was washed really well, including tires and alloys too. The customer service was excellent too, providing reassuring and clear explanations
16 September 2026
Good communication throughout and work completed
15 September 2026
Service while you wait booking, swift check in, started working on car soon after appointment time, great communication on status and updates by whatsapp and in person. Only small negative the advised replacement of wipers that were 1 month old!
13 September 2026
I would like to have the Work done on the Same Day
11 September 2026
Polite,professional,knowledgeable & very welcoming staff I wasn't a paying customer i was a recall,I received delicious coffees & my car had a full valet !! Wonderful thanks ??
10 September 2026
Friendly staff
10 September 2026
Friendly and helpful customer service. It was great to be able to relax in the lounge and get some work done while I waited for my car to be serviced. The vehicle health check and clean were much appreciated.
10 September 2026
Good communication from service team
10 September 2026
Mark, who I dealt with throughout, was very helpful. Also, your early drop off and late collection times are really convenient.
10 September 2026
Great customer service
10 September 2026
Service was prompt and efficient.
09 September 2026
Timely service and good communication
09 September 2026
No promised updates, unanswered calls and repeated chasing. I was given conflicting information about the delay and only discovered after questioning it that a component had been broken during the repair and my car needed a third night.
08 September 2026
The service representative was efficient and walked us to our car. He also spent time explaining what was done and answered any questions we had.
08 September 2026
- Constant delays, poor communication, low satisfaction with work completed. - Air conditioning doesn't work. - Service clock on car reset to suggest oil change required, this was carried out less than 12 months & 1,000 miles ago.
08 September 2026
Staff were very efficient and attentive
08 September 2026
Mark was really helpful and responsive.
08 September 2026
Excellent service from everyone I spoke to as always
08 September 2026
All staff members were polite and pleasant on approach. They were all knowledgeable about their roles.
08 September 2026
My vehicle was booked in for a mot and service. I delivered my car just after 08.30. At 13.51 they phoned to report failure ofthe MOT because of tyres. I was told everything else was done. But only the MOT was done not the service as arranged!
08 September 2026
I was informed every step of the way once the car was in their possession. And all work was carried out satisfactorily.
07 September 2026
Jake couldn't do enough and the car drives like new
06 September 2026
When I arranged the service etc, I was told that work would be completed in one day. However I was informed in the afternoon that the recall work would be carried out the following day which was annoying. Mark however was a credit to the company.
05 September 2026
Great service overall. The videos are very helpful.
03 September 2026
I still have issue with my car and no advice on how to resolve it
03 September 2026
Some things I would expect the bmw team to know. That being said, service agent was helpful.
02 September 2026
Excellent communication throughout
02 September 2026
It was a very professional service, staff was very polite.
02 September 2026
Although only a brake fluid service. Every thing was seamless. The car came back looking brand new after the complementary wash. I loved the report and video sent. The only small gripe is emails and text address me by my surname not my first name
01 September 2026
Car serviced well-video provided during the day showing other issues. Phone call from service manager to discuss issues. Overall quite easy-just the lack of courtesy car made it difficult to move to and from the garage.
01 September 2026
Good service
01 September 2026
Staff were efficient and helpful.
31 August 2026
Thanks to all at Berry BMW Croydon. very quick and thorough MOT on my i8, fab.
31 August 2026
Shirin and Chris were excellent
30 August 2026
Because i am completely satishied
30 August 2026
Very professional
30 August 2026
Very informative and thorough. Provided video and explanation of findings
29 August 2026
Brilliant service to replace airbag, FOC, as advised by BMW. Excellent drop off experience, great communication throughout the day and excellent service at pick up. Really Liked the clean, inside and out - an added bonus. Thank you very much!
29 August 2026
Had a great experience at Berry BMW. Mark, the technician, was excellent, he kept me updated throughout and went the extra mile to get my car ready the same day, despite the correct microfilter not initially being in stock. Thank you .
29 August 2026
New tyre fitted. Swiftly contacted when it was sorted.
29 August 2026
Wnenl I got to reception I was greeted in a very friendly manner by a lady who introduced me to mark cresswell , great service
29 August 2026
Good process of booking and updates where nice. Was good to be able to have a video of the car and what was found during inspection.
27 August 2026
Great service coordinator
27 August 2026
The car wasn't going to be ready on time and I would've been left stranded.
27 August 2026
Too Long waiting for handover at pick up. Not smooth as it usually is.
27 August 2026
I like your Service
27 August 2026
Worked with Jake to ensure the issue was resolved
27 August 2026
Easy and friendly to use and speak to, checking in etc
27 August 2026
Excellent service from start to finish. Friendly, professional team and my BMW was looked after perfectly.
27 August 2026
Excellent service .Staff very informative and helpful
27 August 2026
Pleasant and helpful staff
27 August 2026
Communication is incredibly poor. We rang multiple times and no one answers the phone. When we eventually get through we are told a time we will receive a call and this doesn't not happen.
27 August 2026
All servicing carried and I was kept up to date with info
26 August 2026
Very friendly and efficient service
26 August 2026
Very happy with the service I received from the team on the day of my car being worked on.
26 August 2026
I booked a drop and wait service. (MOT) and ended up waiting over 3 hours, only to be told it had failed. The failure cannot be helped, but to wait that long and then arrange a pickup is not ideal.
26 August 2026
Always seems to be a good experience. Comfortable environment to wait.
26 August 2026
Easy drop off and pick up. Friendly and efficient staff. My car was cleaned and valeted perfectly.
25 August 2026
Very courteous and helpful service.
25 August 2026
Mark kept me updated with my car and was honest and friendly. He explained everything that needed to be done and made future suggestions. Staff was professional and friendly and ready to assist
25 August 2026
Very happy with service and communication.
25 August 2026
Repair took 3 weeks, due to incorrect parts being ordered several times. Jake however, was fantastic in his communication and updates, plus the arrangement of a courtesy car.
23 August 2026
I had to wait more than 4 hours for an in person appointment which was meant to be considerably less.
23 August 2026
Chris, Joe and Vinesh really looked after us well whilst we were waiting for our repair.
23 August 2026
Disgusted! Appalling customer service- disinterested rude service manager
22 August 2026
I opted in for the complimentary car clean and the car wasn't cleaned. Otherwise all good
22 August 2026
Car wasn't washed properly in my opinion and I had to call back for a filter that had been ordered incorrectly.
22 August 2026
Pleased with the work and communication through out the serving of my car
21 August 2026
It was easy to book my car service. No long waiting. The facility to drop the keys is very convenient. They kept me dated with progress.
19 August 2026
I booked a pre-purchase electrical inspection, but the results were shared with the seller instead of me. I only received a tyre-check video, had to chase repeatedly for updates and never received a clear written report.
19 August 2026
The service was carried out OK but it took much longer than the promised 2 and a half hours because you did not start it until 35 minutes after I arrived.
19 August 2026
I found the the gentleman who booked my car in at the service desk very and the person who carried out the work very helpful and informative great service
19 August 2026
Can never get through on the phone. Received a health check report stating brake discs needed urgent replacement. Booked in online to replace them, dropped the car, then told parts not in stock and no need to replace them anyway. Car not cleaned.
19 August 2026
Very happy with the service at Berry. Staff very helpful and very tine efficient.
19 August 2026
Poor Management quality from the Top
19 August 2026
Service was completed as expected
19 August 2026
The recaption staff was friendly.
19 August 2026
Having to wait weeks for Diagnostics is poor. Plug it in, read the codes, quote for repair. In reality this is time better spent than selling me brakes and tyres everything you see me.
19 August 2026
Excellent service.
19 August 2026
Great friendly service
19 August 2026
I dropped my car off at 8:30am, I was requested to drop it off between 7:30-9:00am despite having a 10am booking. However, I had to wait until 5pm when my vehicle was ready.
19 August 2026
Friendly efficient staff
19 August 2026
Everyone involved was very helpful. And it was comfortable while I waited
19 August 2026
Great service and was kept updated of all actions.
19 August 2026
I feel bad
15 August 2026
The service provided did not include car wash nor body shop quotation supplied despite this request made.I was advised that the quote had been fully approved by the tyre insurance however, this was misleading as it was only partially approved.
14 August 2026
Booking was easy (new AI if it is AI was really good at understanding me) and I like Berry's customer service throughout the process.
14 August 2026
Wasn't told when the servicing was complete.
13 August 2026
Quick and easy service. Helpful and responsive staff
12 August 2026
No issues.
12 August 2026
They flexed to support my young families needs once aware.
12 August 2026
Very professional and curtious service.
12 August 2026
Very good efficient booking in process
11 August 2026
Good experience however car was returned a day after I expected
11 August 2026
The customer and the vehicle was the centre of attention
11 August 2026
Service carried out promptly
11 August 2026
Great customer service
11 August 2026
My car was with you guys for 2 days. And even on the 3rd day I had to wait to have further updates done for a straightforward recall. I had nothing wrong with my car when it was submitted to you'll and it was returned with a punctured right rear tyre
11 August 2026
MOT revealed new tyre required. This was not ordered, delayed collecting the car. Tried calling Service dept for update, no one answered call. Was not told when car would be ready for collection. Not impressed.
11 August 2026
The booking process and the drop off and pick up was easy
11 August 2026
Professional, caring and knowledgeable
10 August 2026
I'm very satisfied because the staff is ready to answer and help with your questions. And I'm happy with the video that the team send after they check the car , the car wash team is also amazing as I'm happy how they clean my car
10 August 2026
Mark was exceptional
10 August 2026
Fantastic service, as expected from BMW.
09 August 2026
New car with very specific problem. Received video of assessment wasting 10 minutes of my time measuring tyre threat (???) and no comment on the issue for which I brought the car in. Courtesy car took two weeks to organise!
09 August 2026
The bumper really helps.
09 August 2026
Amazing service
09 August 2026
Excellent customer service and communication.
07 August 2026
The car was onsite for 20days and I wasn't really kept in the loop of what was going on and in the end I was made to feel confused about what was done and wrong with the car. Its a premium brand and these cars are not cheap. Disappointed
06 August 2026
Good service
06 August 2026
Recently everything seems streamlined and easy to navigate. Very much like the attention to detail with the video showing aspects that may need attention and very much like the valet.
05 August 2026
Straight to the point good coms
05 August 2026
Hopeless
04 August 2026
kept informed of all stages of the process
04 August 2026
Work was well done but surprised an electric car with no engine was so expensive to service.
03 August 2026
Everyone was pleasant to work with
02 August 2026
Ok
02 August 2026
Had an issue with their service but in the end it was resolved very well
02 August 2026
Issue resolved well but huge delays in getting the car back
02 August 2026
I only brought my car in for its MOT, but missed a call asking when I wanted to collect it. When I rang back I was unable to speak to anyone about when I could collect my car. In the end I collected it the next day.
01 August 2026
Car was not ready when I arrived to collect and I was required to wait 20+ mins despite being told the day before it was ready. Engineers had disconnected a device connected to the vehicle and I had to return to the garage for them to resolve.
01 August 2026
Great service from the team. Would have been 5 stars if I hadn't received so many reminders that I had made the booking. Phone call, texts and emails - not necessary. If customers don't turn up charge them like restaurants!
01 August 2026
Poor communication throughout, not told MOT couldn't be done until 4:30pm, had to send the car back again, then no updates despite promised Wednesday completion. The service guy also lied about discount claim at the checkout, very disappointing
01 August 2026
They completed the MoT that we had booked the car in for, plus additional work that was found to be necessary when they checked the information on the car key. They also completed the advisory tasks that showed up during a recent recall.
30 July 2026
I'm not happy with service because couple of service was deleted from my dashboard and service date moved to different date, still waiting for phone call back from BMW Berry Croydon
30 July 2026
Was very satisfied with the customer service provided by Jack, he was very pleasant and knowledgeable and professional
29 July 2026
Mark kept me fully updated on the progress of my service and MOT while I was waiting in the showroom. He followed up on my additional query to the service technician and allayed my concerns. Many thanks.
29 July 2026
I asked for a quote fur body work at the time and later on a feedback call No info had been sent. When I booked in it was an automated check in. No one to speak to- better if customers directed to the service desk and greeted. Checkout was good
29 July 2026
Jake in customer service was excellent.
26 July 2026
Staff were very helpful
26 July 2026
Very well organised and good communication throughout.
26 July 2026
Good service
26 July 2026
Taken my last 3 cars there and extremely happy with the experience there always courteous and professional.
25 July 2026
Clean, pleasant staff, and a nice drink and biscuit when I was there. Also really easy to check my car in. No queues.
24 July 2026
Very good customer service
FIND Berry Croydon BMW
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
Address
- 57 Croydon Road, Beddington, Croydon, CR0 4QE
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 020 8288 7777
Croydon as well as surrounding areas including Sutton, Banstead, Mitcham and Tadworth
16 October 2026
Polite, helpful staff Clear information Prompt responses