OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 100 comments received in the last 90 days.
07 June 2022
Tony Lewis goes over and above to keep the customer happy
06 June 2022
I was made very welcome and put at ease.
06 June 2022
As mentioned Billy Tubb was likeable, professional and knowledgable about the products and took his time to go through options and feasibility for me. Communication was excellent and the process was much better than when it was Cooper Croydon!!
04 June 2022
Joel made sure I was happy and comfortable. He was putting so much time into my delivery of my car. You can tell he wasn't just there to work, he really cared about his customers.
30 May 2022
Every detailed was explained and was even told whenever I have a question I should call and they will be happy to help.
30 May 2022
Despite delays with the car I was kept up to date and updated promptly.
30 May 2022
Joel was great. Very helpful, friendly and answered all questions.
27 May 2022
All aspect of the vehicle were explained and carried out in the seclusion of a private room.
23 May 2022
I don't live locally so everything was done via email and over the phone so I can't comment on the actual centre but Tony arranged delivery to my home address within days of my car arriving with him
14 June 2022
Fast and efficient service with a smile
11 June 2022
Excellent customer service
07 June 2022
The agent kept me informed at all times
07 June 2022
Staff friendly and kept me up to date throughout.
07 June 2022
All staff a friendly, professional and efficient. We really like the communicative emails and the video of the service that you send through. We also like the complimentary car clean and vacuum included with the service!
05 June 2022
Good, clear information provided. Personable efficient staff
03 June 2022
Trouble free experience.
02 June 2022
Karen
31 May 2022
The work was carried out as detailed without issue.
30 May 2022
The entire process was seamless
11 June 2022
Great customer service