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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

240 ratings and 134 comments received in the last 90 days.

29 November 2025

Completely satisfied

27 November 2025

The car is what they said it would be and they were very patient with me in explaining things the car, which I was happy with.

24 November 2025

Joseph Lockwood provided five star service from the initial phone call to the delivery day. All my questions were answered in a way that was accessible and clear. Prompt follow up to all communications. The process was smooth and clearly executed.

20 November 2025

The best service ever! So kind extremely helpful and informative. Shaquille and Adam were absolutely great honestly couldn't have asked for any better.

08 November 2025

My BMW purchase was brilliant from start to finish. Joseph was very helpful, ensuring a great experience. He answered all my questions thoroughly and continues to check in!

13 October 2025

Tony Lewis provides an excellent service

04 October 2025

We were engaged with Joseph Lockwood throughout our purchase to delivery. Joseph ensured the whole deal was smooth and super quick car delivery. He gave good recommendations as well.

01 October 2025

I am extremely satisfied with my purchase. Shaquille Charles- Green made my experience hassle free and friendly even going above and beyond. He went out of his way to demonstrate the car, polish tiny marks out of it and helped me choose the colour

23 September 2025

Very helpful staff giving full information on the buying process. All of the staff I encountered were professional.

19 September 2025

Fast and efficient, good communication and always with a positive attitude.

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16 September 2025

I was informed of all the steps of the process and explained each step.

14 September 2025

I am completely satisfied with my experience. Both Isaac Akowuah and Husyan went above and beyond to ensure that I felt looked after throughout the process. They explained everything clearly, answered all my questions, and made me feel valued as a cu

07 September 2025

Fantastic service from the team at Berry BMW Croydon

07 September 2025

Extremely satisfied, had been given video updates, handover was quick, and was shown all the new features in the upgraded technology plus pack

06 September 2025

Adam was a very good host in showing and programming all the necessary things that I needed to get me familiar with the controls. Joel's hosting skills was also very good, offering and making refreshments for me.

30 November 2025

As my first comment

30 November 2025

Service at Berry was good.

29 November 2025

Service department was extremely helpful and fixed my issue.

29 November 2025

Good no hassle service

29 November 2025

I opted to have a £39.99 check and 1 litre refill on my oil, brake fluid and windscreen washer. This was not completed, I was not charged of course but I asked for it to be done and it was not.

29 November 2025

Too slow service and not proper answer as well.

29 November 2025

We had a service pack included in the cost of the car when we paid the deposit, they manufactured a different sheet with a different date and signature claiming there was no service pack paid for! That's FRAUD. Good thing I had the original paperwork

28 November 2025

Very easy to deal with

27 November 2025

Good communication

26 November 2025

Overall a good experience

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26 November 2025

4 instead of five only because of time.

26 November 2025

Attention to detail.. video survey is a nice touch.. Unlimited Tea/Coffee in waiting area (croissants would be nice :-)

25 November 2025

Apart from small gripe above, comfortable area to wait.

25 November 2025

Is the best place for service your vehicle

25 November 2025

Great experience. Mark gave outstanding and thorough service

25 November 2025

Very friendly and professional team.

24 November 2025

No problem to date.

24 November 2025

The whole process from booking the service to collecting the car was simple and professionally handled.

24 November 2025

Very satisfied

23 November 2025

Team always supportive

22 November 2025

10/10

22 November 2025

The job done was first class. And once again thanks to Mark.

22 November 2025

I was able to work in a quiet area whilst the team conducted the MOT. Team were helpful and available when I had some questions.

20 November 2025

I booked in by phone. Iwas given the price of the proposed service. There were regular reminders before my visit Check in was fast with no delays. Jake called me to confirm work and kept me updated and was very efficient and friendly on handover.

20 November 2025

Karin was fantastic and kept me in the loop every step of the way with regular updates on the progress of my car.

20 November 2025

I was extremely satisfied with my service experience at Berry Croydon. The team was professional, transparent, and made the entire process smooth and stress-free.

18 November 2025

Berry Croydon changed the date of my service without telling me. I had to go home and come back the next day. I was met with complete indifference by all staff. And now the car is still requesting the same service.

16 November 2025

Poor

16 November 2025

Really satisfied this time around - although I did tick the box to have the car washed etc. it wasn't a good clean. odd bits of debris in the front passenger footwell.

15 November 2025

My car was finished on the time I was told

12 November 2025

No pressure on optional work ( I accepted 1 of the 2 suggestions ). Work was all done as agreed and on time. Lots of contact about progress.

11 November 2025

I'm very happy with the work they did and the team were very good

10 November 2025

Only thing of note I had my tyres changed and once I started driving. car notified me that tyres we under inflated.

10 November 2025

Amazing service

10 November 2025

Excellent

08 November 2025

Nice one

06 November 2025

Did what was required and the video is great to see the health of vehicle visually. The only concern I had was. When the vehicle was taken in the dash cam was unplugged. Which is fine however please can they ensure to reconnect this next time. Thanks

06 November 2025

Service completed on time

05 November 2025

Overall great service.

05 November 2025

I have been using BERRY BMW for a good few years now and always find my experience with BerryBMW exceptional/outstanding.

04 November 2025

I was extremely satisfied with the service I received at Berry Croydon. Vinesh was exceptional - he listened carefully, understood how stressful the situation had been, and immediately arranged for the issue to be properly diagnosed and repaired.

04 November 2025

I was to recieve a follow up email from Service Coordinator day after my Service as there is an ongoing issue with the central display losing power/functionality whilst driving but I never received the email - Have phoned but not got an answer yet

04 November 2025

Mark has been very helpful and professional throughout the service

04 November 2025

Scheduled service when well but the identified issues/work that I agreed to have completed was poorly managed and took several days to partially complete. I am still waiting for the work to be completed.

04 November 2025

Zoheeb and Karen were helpful and reassuring. The car was kept for over a week unnecessarily. Our car was worked on and then left to the side: everything but the issue was checked. The car was not fixed and we ended up taking the car out

02 November 2025

See above. The Service Consultant, Ms Karen Murphy, is always very helpful and professional. Every time I have had dealings with her, she has been so efficient and customer-focused. My car looked terrific after the vacuum and wash.

01 November 2025

Staff members were polite, professional and kept me updated.

31 October 2025

Staff there are just great. From the reception to the mechanics

31 October 2025

I was definitely far from satisfied with the service.

30 October 2025

This visit was very pleasant

28 October 2025

Service was okay. The complimentary car wash was terrible.

26 October 2025

While you wait service was done fairly speedily. I had somewhere to work and coffee and biscuits on tap. All the staff were friendly and helpful. I only have one complaint - please reduce the amount of texts and emails you send out. Far too many!

25 October 2025

Staff were good

25 October 2025

Very pleasant experience. Very clear communication with staff

25 October 2025

Car back on time and problems explained well

24 October 2025

Never clean car properly when collect

24 October 2025

Very informative and knowledgeable staff

21 October 2025

easy and friendly to engage with, from the staff at reception to the bookings team with the service carried out very efficiently

21 October 2025

As above

21 October 2025

Even though the car was held for 3 days, Jasmine was excellent

19 October 2025

Recently had my car serviced (full, including spark plugs) and on the first long journey the car now has a Drivetrain error. The error occurs when the car transitions from Electric to Petrol - no error before the service.

19 October 2025

Up to standard.

19 October 2025

Excellent. Jake kept me informed all the way on the issues needing attention and I was entirely satisfied with my visit.

18 October 2025

The service was very professional and I was well informed at each stage of my service

18 October 2025

Very satisfied with the service

18 October 2025

I am happy with the services I received

14 October 2025

Team work they were all fantastic

13 October 2025

We always receive a video and suggestions what's need doing.

13 October 2025

The whole process of dropping the car to pickup was seamless. The staff were very friendly and accommodated my request to collect the vehicle by 3PM.

12 October 2025

All required checks were carried out and I was given a full report n my car.

10 October 2025

Very good communication

06 October 2025

Fast easy and reliable

06 October 2025

It was terrible

05 October 2025

Good service

05 October 2025

Very Good customer service,

04 October 2025

All went to plan

04 October 2025

Clear and upfront about work required, sorted any issues in a timely fashion as well as keeping me updated

04 October 2025

Jasmin was great just unfortunate about the time it took as well as the two separate appointment times I was given

02 October 2025

Good care

02 October 2025

Check in my car all in order.

01 October 2025

3 members of staff promised to call me back no one did return my call. Jordan .mark and zahab. I paid for diagnosis for horn , I was told it had been repaired but it has not

01 October 2025

Excellent customer experience throughout the process; good communication throughout

01 October 2025

MoT carried out without any problems

30 September 2025

Initial assessment said no problems. After that they said it's a big problem need to spent around 4K together.

28 September 2025

My car has been taken care of after 10 years of not being on the road.

28 September 2025

Very satisfied with service provided. I was kept well informed during the process and the video evidence is great idea.

27 September 2025

Jake

27 September 2025

Charged me for vehicle check only to confirm what I reported. After been told that the reported issues will be covered under the warranty I was told they will be chargeable!

26 September 2025

I really disappointed at the service. As they did not do the first diagnostic properly, so that I didn't have to waste over £1000 and the problem is not fixed. Once more, I am really disappointing with the service I received from a major garage like

24 September 2025

Friendly, efficient

23 September 2025

The entire experience was smooth, transparent, and reassuring. I left feeling valued as a customer and confident in the quality of service provided.

23 September 2025

The staff at service help desk ( karo ) very friendly best

22 September 2025

Timetable for my service was impeccably adhered to, which all helps with the experience.

22 September 2025

Very informed and smooth process.

20 September 2025

Quick and pleasant

20 September 2025

Excellent.

19 September 2025

Very satisfied with the service experience, especially with Mrs Karen who took extra measures to explain into details every steps of the visit. Karen showed compassion and displayed good knowledge on vehicles and products provided. Amazing!

18 September 2025

Excellent support and customer service

18 September 2025

Very professional and did a quick turnaround

18 September 2025

Quality of work

18 September 2025

Very good

18 September 2025

Very happy, the staff were friendly and helpful and kept me updated.

18 September 2025

Mark was the service assistant who was dealing with me and met my every request. He was informative and suggested courses of action depending on the results of the diagnostic scanning.

18 September 2025

I was happy with service

16 September 2025

All vehicle checks completed well, all service requirements completed quickly and great communication

14 September 2025

Super satisfied

13 September 2025

Smooth service, kept informed along the way, friendly staff (Karen especially).

13 September 2025

Great service, kept informed. The service manager who dealt with me was simply great

11 September 2025

Karen Murphy was extremely tentative, polite and brought a professionalism that you would expect from a reputable company such as BMW.

11 September 2025

Bring my car for recall. Got wrong software uploaded. Bring my car again and no one told me it will be 2 days investigation. Rang them a day when I brought my car in then they just informed me car will maybe ready tomorrow. No car for two days ??

10 September 2025

Car was serviced well

09 September 2025

Great service, friendly welcome, helpful staff who kept me informed of progress and answered all my questions.

09 September 2025

Wasn't a good job this time.Been a loyal customer I think they should take another look without any further charges

09 September 2025

Extremely satisfied. Fantastic people Jasmin made the whole experience brilliant.

09 September 2025

The services provided deserve the 5 stars, as I was informed every stage of the service and due to the care and attention given to the service aspect I was able to make informed decisions

09 September 2025

Regular updates throughout process. Plus upon hearing them at the initial technician who inspected car couldn't find a fault, Karen referred it to a senior M technician (without me having to ask) who found the fault and fixed it then next day.

09 September 2025

You left my dash camera of placed on the chair

08 September 2025

I had a issue but it was resolved satisfactorily

06 September 2025

Helpful, friendly, kept me informed

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Croydon BMW

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

020 8288 7777

Map

Areas served

Croydon, Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

020 8288 7777

Map

Areas served

Croydon, Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 13:00
Sun:CLOSED

Phone

020 8288 7777

Map

Areas served

Croydon, Sutton, Banstead, Mitcham and Tadworth

View map

Address

57 Croydon Road, Beddington, Croydon, CR0 4QE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

020 8288 7777

Map

Areas served

Croydon, Sutton, Banstead, Mitcham and Tadworth

View map