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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
400 ratings and 162 comments received in the last 90 days.
05 September 2024
Amazing service
04 September 2024
Not that I want to repeat myself but.. Charles delivered exceptional customer service throughout the entire process. What a myth.
27 August 2024
From the initial consultation to the collection day, the folks at Berry Croydon have looked after us like family. Mr. Isaac Akowuah, Mr. Joseph Lockwood, and Adam, the tech genius who's last name escapes me, are amazing chaps!
05 August 2024
It was good
04 August 2024
Regular communication given on my order. Very accommodating.
03 August 2024
I was kept updated, and when there was a delay with the delivery of my new vehicle, the dealership arranged for a loan car until my vehicle arrived. Thank you
01 August 2024
Really satisfied with the experience. Easy, professional and pleasurable experience.
29 July 2024
Again very well looked after by Ben the sales manager, Richard the business manager and Joseph the sales associate
24 July 2024
It all went smoothly & was impressed with the 'Big reveal'
20 July 2024
Every care was taken and all questions answered
19 July 2024
Al very clear and efficient.
16 July 2024
Informative and hassle free.
14 July 2024
Highly satisfied
12 July 2024
Tony Lewis is a great asset to BMW
11 July 2024
Billy and Richie were very helpful
27 June 2024
Everything worked perfectly.
24 June 2024
Charlie kept me informed of the entire journey of the car ..from it's arrival at the UK port to being brought onsite at the dealership for a test drive and delivery
24 June 2024
Tony is a great sales person to deal with. I really value his enthusiasm for cars, and his clear, non-nonsense approach to offering the best deals to customers that he can is welcome!
12 September 2024
I would've given 5 stars on this had it not been for a minor incident. Having been waiting for one of your staff to complete the handover at pick-up, another customer was called ahead of me even though they arrived after.
12 September 2024
As above. The drop and wait service was fantastic.
12 September 2024
Very quick service
10 September 2024
You are well looking after customer's vehicle
09 September 2024
Service must be improved please. Reasons above as there's a character limit for this section. I will look forward to a better experience next time.
09 September 2024
Wish I'd known how long it was going to take before hand
09 September 2024
Very friendly people
08 September 2024
The whole process was a smooth one.
08 September 2024
The experience was really painless First I used MyBMW App to book the appointment without issue The drop off using the drop boxes was useful, which means I was able to get to the site early, drop-off, and get back to work
06 September 2024
My issues were resolved
05 September 2024
Logging in my car was easy. Staff kept me updated. Nice greeting at the showroom
05 September 2024
Vehicle was looked after and lovely and clean when I collected
05 September 2024
Simple, accommodating, stress free experience, I'm definitely returning.
04 September 2024
I was not made aware about how long the service will take and the response on my arrival was not satisfactory.And also complimentary car cleaning left interiors stained with black oil.
04 September 2024
No problems at all.
03 September 2024
Perfect
03 September 2024
Very good employee, Karen
03 September 2024
From start to finish they were professional and great
03 September 2024
Completely satisfied
03 September 2024
Very friendly, helpful and efficient.
02 September 2024
Communication was good always informed what was happening with my vehicle.
01 September 2024
Very satisfied, excellent service, thank you
31 August 2024
Very satisfied
29 August 2024
All works carried out in time.
29 August 2024
Satisfied with the way I was treated
29 August 2024
Friendly, helpful staff
28 August 2024
Fast service, everyone was professional.
27 August 2024
Superb service no complaints.
26 August 2024
No hassles from the time of booking and collecting the vehicle. Service also seems fine
25 August 2024
Very professional
25 August 2024
Everything done on time, car cleaned, all good, personal service, my wife delivered and collected car and said it was a good service
25 August 2024
Very satisfied with the service I received.. My appointment was attended perfectly and while wait, I had coffee available for me. Someone called Jordan at Service dept, went above and beyond to help me with my queries. Surely a customer delight.
25 August 2024
Efficient and good communictation
24 August 2024
Everything went smoothly
23 August 2024
Fluid and transparent handling of my query to resolve my problem
22 August 2024
Excellent
22 August 2024
No problems, nice helpful staff
21 August 2024
I was happy with my service experience and the whole service process went ahead without any issues. On completion of service, my car was cleaned and washed as well.
21 August 2024
The car was returned with no problems so a happy customer.
21 August 2024
Love the experience when visiting berry's showroom Lovely staff nice surrounding And the best coffee machine
21 August 2024
Service took longer than anticipated but I was always kept up to date with phonecalls.
21 August 2024
Clear communication and staff friendlyness
21 August 2024
Satisfied with the work
21 August 2024
all fine with complimentary wash
21 August 2024
My past experience has been bad but it's the closed BMW garage for me and it has slightly improved.
21 August 2024
Team were very helpful and friendly.
21 August 2024
The staff was friendly and the vehicle handing process was very simple
21 August 2024
VERY SATISFIED
21 August 2024
The receptionist was extremely helpful and polite. She dealt with my service promptly and the car was returned within the correct timescales
21 August 2024
Great hospitality
21 August 2024
Although very happy with the service I do feel it is very expensive.
21 August 2024
Long appointment queue, relatively higher price and lack of definitive answers.
20 August 2024
Really great staff, quick turnaround as well as being kept informed regarding timings.
20 August 2024
Excellent
19 August 2024
Works complete on time and done well
19 August 2024
It was very easy to book in my car and I was in and out very quickly.
19 August 2024
Staff who serviced my car did it very well and my car looked very clean and neat after that. I really appreciate his hard work. Well done.
18 August 2024
Car wash could do with being more thorough
17 August 2024
Karen who was the customer contact was very helpful and importantly she kept me informed.
15 August 2024
Everything was done and they cleaned my car!
15 August 2024
Jasmine was excellent, she was happy, which makes a huge difference. I had some questions and she was brilliant as she passed on the queries she could not answer for the technician. Everything I asked was answered. Overall and really good experience.
14 August 2024
Very efficient
12 August 2024
The actual work that was done, the reports, the valeting is all excellent but please do something about your phone system and responsiveness to customers calls.
12 August 2024
Very good communication from dealership during works. Very helpful onsite staff
12 August 2024
Work completed on time
11 August 2024
Seem to be collared for additional bill the last few visits Car is never cleaned properly inside either
10 August 2024
Very good service provided, very helpful in advising in what was required as part of my service
10 August 2024
Outstanding customer service from before start - website check in. Easy drop off. Work professionally done, complimentary wash (and goody bag). Top marks to Jordan for keeping me apprised and hand back.
10 August 2024
See 1
10 August 2024
Amazing staff
08 August 2024
Got an appointment for servicing pretty quick
08 August 2024
I was informed what the problems were and the Service was successfully carried out in good time.
07 August 2024
I did not like to know that the suite I was initially given would not be the final price.
07 August 2024
We're satisfied that our car had good service and very clean
07 August 2024
Excellent serice regarding the recall of vehicle.
07 August 2024
I was satisfied with the service I received
07 August 2024
My car was fixed and everyone was very helpful
06 August 2024
Faultless, and made me feel comfortable and welcome
05 August 2024
Zoheb is star! Listens, understands and addresses the customer concerns very efficiently.
04 August 2024
I am satisfied and appreciative of the friendly and professional service
04 August 2024
Staff are helpful and friendly
04 August 2024
Properly informed and work done as required
03 August 2024
A warm welcome at reception and very friendly and efficient staff at the service desk. Staff were clearly enthusiastic about the brand and took the trouble chat about the cars
03 August 2024
Very helpful staff
03 August 2024
Drop off was easy. Staff were friendly and helpful. Communications whilst Berry had my car were good and the pick up was easy. Oh, and my car was cleaned as well.
29 July 2024
The team were informative, courteous and kept me informed through the process.
28 July 2024
The service was quick and the staff coirteiois. But as I've explained I had two previous appointments cancelled - one after I had driven to Croydon from Putney. And the badge on the roof box has fallen off
27 July 2024
Service I received was quick, good. I was kept up to date with the progress and was able to spread the cost
27 July 2024
In addition to the polite staff, I like the short video giving am insight to the underside of the car and the work/inspection that was being carried out.
27 July 2024
Explained by previous question.
25 July 2024
Each time the car has been ready on time or earlier and it has been valeted.
25 July 2024
Knowledgeable, friendly staff members and very professional and the work was completed to a high standard
24 July 2024
Great!
24 July 2024
Really happy with the service they provided
23 July 2024
As per my previous comment. I received excellent service.
23 July 2024
Amazing, 10/10
22 July 2024
In addition to the brake fluid service Berry carried a vehicle inspection that highlighted forthcoming maintenance issues.
22 July 2024
See above
22 July 2024
As per above
20 July 2024
The staff were very helpful and polite.
20 July 2024
Thoroughly professional
20 July 2024
Was quick and easy.
20 July 2024
Nice staff, excellent service & a nice clean car at the end
19 July 2024
The experience was ok. No courtesy car offered, I found myself chasing a lot of the time for an update on the final day. Call back wasn't done until chased again, also was told 2 days and it took 3 days (end of the day - almost 4 if i missed closing)
18 July 2024
Generally very good. At time of booking MOT we were told that we would be asked to unlock car a day before MOT. This was not needed in the end, but seems like inconsistent advice.
18 July 2024
Good advice and follow up. Knowledgeable and friendly
18 July 2024
Karen who was my contact was calm and listened to my concerns about my BMW. She acknowledged how I felt and quickly put a plan into place. I was updated throughout the time my car was at Berry Croydon which put my mind at ease.
18 July 2024
Great service
18 July 2024
Satisfied of the effort he made to get me booked in the next day seeing how stressed I was.
17 July 2024
Closer to my home, easier to get to shop
17 July 2024
Great service
16 July 2024
Call the service a little bit expensive
16 July 2024
The service was very good , I am very happy with it .
15 July 2024
Very good customer service and kept informed
14 July 2024
The staff could not have done more.
13 July 2024
Always get great service from this branch
13 July 2024
Kept me updated and got the job done quickly.
13 July 2024
It was quick, efficient, and you flagged all the issues with the car that needed to be dealt with.
12 July 2024
Happy with the end result
11 July 2024
Ss
11 July 2024
Staff were friendly and kept me informed.
11 July 2024
Seamless and stress free.
10 July 2024
Only frustration was out of the teams hands which resulted in the provision of a loan car for a week
10 July 2024
As above
09 July 2024
The guys stayed late to finish the work on my car - grateful to get it back on the same day!
09 July 2024
Staff were friendly and helpful
08 July 2024
Service was done properly without any issues
08 July 2024
Again Harry the service manage is excellent.
08 July 2024
Was kept up to date with the developments and there was no delay during the pick up.
05 July 2024
I felt looked after as a customer
04 July 2024
Ok
02 July 2024
Great communication, no surprises = great experience
02 July 2024
I was pleasantly satisfied with the level of service
30 June 2024
Very accommodating and heloful
29 June 2024
The process was simple. The report was detailed. Can't comment on price as it was included in motability scheme.
28 June 2024
Karen was excellent at keeping me updated and arranging for a loan car.
26 June 2024
Still waiting for tyre inflation kit that was to be available the next day. Its now 2 weeks later and still nothing. Also, I was contacted many times to install the app. Was told it was needed but was never asked for. Promised demo never happened.
25 June 2024
I recently changed my key's battery and questioned why I was charged for it without asking me first and the answer was along the lines of: 'That's the way it is". The free car wash left water marks allover the front of the car.
25 June 2024
Made it easy to understand
24 June 2024
Again helpful and friendly team. As a result I am also confident that the service will be properly addressed
23 June 2024
As above
22 June 2024
Staff happy to help. Nice area to sit and wait.
19 June 2024
I was dealing with a competent person.
10 September 2024
Great service from Charlie Theofanous