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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
226 ratings and 145 comments received in the last 90 days.
29 July 2025
Made to feel welcome by reception team and Tony Lewis the 'salesman'. No rush, excellent knowledge impeccable service.
03 July 2025
Got me in a new BMW in just over a week!
02 July 2025
We bought our BMW at BMW Berry Croydon. It has been great experience as Joseph Lockwood was very helpful and informative. Replies to our queries and emails were prompt and explanatory even after we have left the showroom in our new car.
01 July 2025
Was really helpful first class service
18 June 2025
It was really easy and convenient
16 June 2025
Charles Theofanous has been outstanding.His skill set including knowledge of products, customer service, interpersonal skills and professional delivery from inception to handover cannot be faulted. He is the best salesman I have ever met!
05 June 2025
Very organised. Great staff.
05 June 2025
Friendly and helpful team, same answer as above however with the delay on the car build, but the team at the centre were great
02 June 2025
Great staff
27 August 2025
Major services done and someone actually fixed the cam on my bumper
27 August 2025
Everything was done on time and as per expected costs
27 August 2025
Happy with the service
26 August 2025
Karen explained everything so well and took time to listen.
26 August 2025
Good communication Vinesh
25 August 2025
Good customer service
24 August 2025
As in number 1.
24 August 2025
Was all good !!!
24 August 2025
Great service, we were waiting onsite for our service and it was quick and the car was washed.
24 August 2025
Well satisfied subject to follow up query
24 August 2025
As above played around with the car when they shouldn't have
24 August 2025
They just do the job properly BMW experts
23 August 2025
I would have given 5 stars cause the whole process of check in and pickup is flawless however I picked my care with low tyre pressure at all of my tyres and one of the valve caps missing.
21 August 2025
Karen is always very good a very high standard. Others appear to be disinterested
21 August 2025
Failed to resolve an issue reported on the impersonal check in process. Check of the vehicle identified out of date components in the pedestrian protection system but not in tyre repair equipment.
20 August 2025
Amazing customer service care received
20 August 2025
Good quick service & friendly staff
20 August 2025
Good service
20 August 2025
Generally poor quality of service. Lack of communication and updates.
20 August 2025
Efficient and reliable
20 August 2025
Everything went as accurately as described before taking my car to them.
19 August 2025
As above comments.
19 August 2025
Very quick, extreme care for customers
19 August 2025
Excellent service and quality
19 August 2025
Members of staff are friendly and helpful. Good quality services.
19 August 2025
Everything is as expected and beyond
19 August 2025
I must say Karen was very helpful, attended to me and explained all the necessary details. Very friendly, polite and the customer services was exceptional. So, Thank you very much Karen.
19 August 2025
Vinesh did a great job looking after me and the work being done in difficult circumstances.
19 August 2025
Very pleasant and friendly staff. Very attentive.
19 August 2025
Perfect communication
10 August 2025
Karen was truly exceptional and is a credit to Berry BMW Croydon. Friendly and efficient, she kept me up to date with the work, ensuring a seamless handover on collection of the vehicle.
08 August 2025
This time around the experience was not the best, not because of the staff behaviours but because of the miscommunication with the workshop and the work that needed to be done and the pricing.
07 August 2025
Being looked after very well
06 August 2025
My car was checked in and the work completed in the time frame quoted.
06 August 2025
Am satisfied with everything.My car came back clean as well.
04 August 2025
Very efficient And very nice friendly staff
04 August 2025
Lovely staff brilliant service
04 August 2025
Excellent service
04 August 2025
Jordan was excellent he kept me informed of my cars progress through your workshop throughout the day so I knew exactly what was going on and when. Very professional
02 August 2025
My vehicle was repaired very quickly and was valeted when the works were completed.
02 August 2025
Very helpful for older people.
02 August 2025
Really good service - helpful staff
02 August 2025
The team kept me informed of the progress of my car
01 August 2025
Politeness of staff
01 August 2025
Car was delivered back to me in showroom condition. Also great attention to detail. Received a call that 1 of the wheel refurbishment was not to the expected standard, so car was retained and process repeated until required standard was reached.
30 July 2025
It is much better than last time, customer service side was very good this time.
29 July 2025
Good communication and service
29 July 2025
Good customer service, and again, efficiency. Everything was made easy.
29 July 2025
Great attention to detail and very helpful.
28 July 2025
Washing and cleaning interior of the vehicle is icing on the top.
28 July 2025
Always helpful
28 July 2025
MOT was performed in a timely manner and the handover from staff was good.
28 July 2025
Very accommodating, clean car inside and out and left a nice goodie bag in the car when collected
27 July 2025
BMW don't provide a car and it's a big drama to get them to send over a request through one link
27 July 2025
Treated great, my cars getting on the older side so this was a patching up sort of job!
27 July 2025
I would have given it 5, however I requested the leaves to be cleaned under the bonnet before washing the car and I was told by the reception they can't do that. It was a simple ask. Requested quote for the body work, didn't get one!
27 July 2025
The MOT & Service was easy to book, simple to change as circumstances did - both with pleasant operators in Chiswick. I had an estimated cost in advance. I was informed of the results by video and follow up call with the mechanic. Collection was smo
27 July 2025
completely satisfied.
27 July 2025
As mentioned above really. Was great but could have been a little bit better.
26 July 2025
Very good got my car back the same day
26 July 2025
Fantastic service. Happy and friendly and staff always smiling. Very attentive.
26 July 2025
Carried out work as paid for
25 July 2025
Same as above
24 July 2025
Up to last service very satisfied Last service very unsatisfied They managed to taint some prior 20 plus years of service
24 July 2025
Only thing was, when I got my vehicle back the tires were still low and I was surprised that it was not inflated.
23 July 2025
I am happy with everything
22 July 2025
All done and all questions answered. Found a tear in one tyre and arranged to have it replaced under the insurance, with all paperwork submitted directly.
21 July 2025
I am happy with my experience
21 July 2025
Smooth. Loved it
21 July 2025
Friendly, professional, knowledgeable staff :-)
21 July 2025
Same reason as above
21 July 2025
The service was excellent, updated via telephone initally and advice given.
20 July 2025
As previous answer. Also constantly trying to push my 79 year old Father in to taking out a service plan, making him believe his next service would be £1200 if he didn't take the plan out. Clearly just taking advantage of a pensioner.
19 July 2025
As prev answer
18 July 2025
Happy with the service
18 July 2025
Would have liked to got my car back on the same day. But that was not entirely the fault of Berry's.
17 July 2025
Asked them to turn off service light after work was done fixing oil leak,or at least tell me why its on after I paid £150 for diagnosis, but it remains on. BMW dealership had my car for 3 days, but weren't bothered by what I asked. Poor always
17 July 2025
My car came out with a scratch that wasn't there before, and no accountability is been taken from anyone.
17 July 2025
Great service
16 July 2025
Excellence of the service and attention to detail of requirements
16 July 2025
Quality service of a type one does not often come across in the motor trade
16 July 2025
Again - about the people you deal with, Karen was great
15 July 2025
Very welcoming experience.
14 July 2025
Outstanding
14 July 2025
The cover over the battery in the engine Bay was not put back on properly and the rubber seal was not fixed back in place either the reason you go to Bmw is that this does not happen very disappointed
14 July 2025
After discussing the appointment, it was moved to accommodate the job and order parts, but then collection kept being delayed and work had not started. When started the 2 problems I had described were not fixed. The car was kept in for further 2 day
14 July 2025
As above lack of communication etc
14 July 2025
Friendly staff
14 July 2025
Service levels really poor....all round experience pretty draining
14 July 2025
I trust my BMW WITH berry Croydon. I have always received a good helpful service from all staff.
14 July 2025
The service experience was much smoother, with better communication and a general care of service.
13 July 2025
I have asked for a quote for the scratches my car alloys during MOT but never got one.
12 July 2025
The service representative explained everything very well and put my mind at ease
10 July 2025
As mentioned above very Happy and recommend to all my colleagues
10 July 2025
Amazing service. Kept me up to date and provided me a hire car same day. Couldn't be more satisfied as a customer
10 July 2025
Don't care about waiting customer . Only I was awaiting customer . No action taken
09 July 2025
Understanding in that I could collect the next day I left it with you for another 2/3 days
09 July 2025
Worst branch
09 July 2025
The only negative part of the experience was that they forgot to wash my car , however Jake arranged for this to happen . He also helped me with the BMW app which I did appreciate .
09 July 2025
Excellent service
09 July 2025
Excellent service from beginning to end
09 July 2025
Yes. Berry Croydon were fine, but the booking service was a problem. I had great difficulty trying to book it into Berry Thames Ditton for the window fix, but keep the service booking with Croydon on 28 July 2025. Going to France 7/8
09 July 2025
Service, car valet and lady rep excellent
09 July 2025
Thanks to Elliot and team for a great finish and repair on my rear bumper.
09 July 2025
good
09 July 2025
Helped fixed a problem quickly and at a reasonable cost
04 July 2025
Because everything was carried out for free
04 July 2025
Car serviced alll good washed hoovered .etc I was referred to as Manhire not Mr or David on all correspondence
30 June 2025
They not only serviced but cleaned my car in and out
30 June 2025
Service good an improvement on updates could be had.
26 June 2025
professional and friendly services
25 June 2025
See above.
24 June 2025
I brought my car in at 7.45am on the pre booked day for two recalls. At 4.30pm I was told it had not even gone into the work shop. As a carer for my wife I cannot afford to have my car off the road as mentioned at the time of booking.
24 June 2025
Everyone I spoke with was amazing and got everything done very quickly. Highly recommend the staff and servicing team
23 June 2025
As above
22 June 2025
This last visit was fine.
19 June 2025
I dont have my car for last 3 weeks and complaint is pending resolution and you are sending the feedback form that's ridiculous
18 June 2025
Getting a vat receipt for the deposit could have been easier.
17 June 2025
Because the job I took the car in for was done, and to time.
16 June 2025
Completely satisfied
16 June 2025
Very helpful and communicated very well. Also work was done quickly and as expected.
16 June 2025
Excellent work
14 June 2025
As above
13 June 2025
My concerns were considered and investigated.
12 June 2025
Hassle-free. Quick turnaround. Video was appreciated too.
10 June 2025
Work done to sarusfaction
10 June 2025
My enquiry with my car was sorted but the problem persists as to the reason why I've given the answer
09 June 2025
Long delays picking car up, all requested work not completed.
08 June 2025
Everything from giving the car and collecting was a smooth process.
08 June 2025
Polite accurate and job done quick
08 June 2025
Karen Murphy in the Service Team is always very helpful and puts a lot of effort into ensuring I get a great customer experience. This is much appreciated. Jasmine Haftey who dealt with my car on this visit also provided a great service.
06 June 2025
Experience as I expected from Berry's service team.
03 June 2025
As above kept me informed but rang service desk 4 times no one picked up
03 June 2025
Professionalism
02 June 2025
Cannog fault the service and the updating
02 August 2025
The specification of the car meets my wishes and well explained how to navigate through the instruments and controls.