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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
347 ratings and 174 comments received in the last 90 days.
11 April 2025
Cara with whom I had an appointment was delightful and caring and extremely helpful in deciding my best option .
08 April 2025
Whole process was very streamlined and efficient.
08 April 2025
Super efficient, easy and seamless again down to Joel at Croydon BMW providing very timely updates
08 April 2025
Delivery great, but find your sales quotation all smoke and mirrors.
04 April 2025
Everything worked like clockwork, the Berry dealership were very helpful.
04 April 2025
Made to feel welcome and really quick service (I had a long drive home)
04 April 2025
It was great
03 April 2025
Great communication and updates
01 April 2025
We arrived for our appointment and we were seen straight away. Cara discussed our options and we chose the best option for us.
01 April 2025
Billy was great throughout, and always responsive to email. Adam was extremely helpful (and knowledgable) in setting up the new car.
30 March 2025
The handover was smooth. The demo of the vehicle's key features was good.
30 March 2025
Shaquille responded to my enquiry and he was great. Communication was good as well. Fast and clear
30 March 2025
The purchasing process and handover were conducted efficiently and by friendly and helpful staff, particularly Cara Jones.
27 March 2025
The entire handover was incredibly thorough and professional. Tony took the time to walk me through every feature of the car, ensuring I fully understood everything.I never once felt rushed and all my questions were answered.
25 March 2025
As always Tony Lewis does a fantastic job from helping order the car through to collection day.
20 March 2025
Same as above.
18 March 2025
Very satisfied ?? with the purchase & delivery
12 March 2025
Everything was perfect and as it should be
10 March 2025
Great service.
10 March 2025
I felt listened to throughout the whole process, and was treated as an individual - not just another customer.
10 March 2025
I am totally satisfied as this is my second purchase with Berry and I feel happy with the experience as good knowledge was shown leading up to making my decision from my sales executive Shaquille Green and the collection was made a special one
08 March 2025
Tony Lewis at Berry BMW goes above and beyond, this being my third performance bmw form Berry.
05 March 2025
Tony made the collection easy and covered all the key features on the car. It didn't feel rushed.
27 February 2025
Helpful and had me on the roads in no time.
22 February 2025
joseph was very helpful and take all time to explain me everything from the paperwork to every fuction of the car.
16 February 2025
Joel Ferguson assisted me with getting my dream BMW 2 series car, which was within my budget.
13 February 2025
Amazing service. I purchased the vehicle long distance, and Joseph kept me up to date with all the steps, taking care of pretty much everything for me. 10/10
04 February 2025
Heena provided great levels of communication, car was ready to pick up within 2 weeks, Adam the resident BMW Genius ran through the main functions of the car etc. in great detail.
02 February 2025
BMW experience has kept me loyal so far
21 April 2025
Awesome and friendly services
20 April 2025
I feel welcome as a deaf person
20 April 2025
I do appreciate the job that was done for me.
19 April 2025
It helped me and was very good
19 April 2025
Already shared
19 April 2025
Mainly due to the length of time it took to get a simple investigation & repair carried out. Updates throughout were not very good and misleading. Also, waiting for 6 weeks for the next available appointment is not good
15 April 2025
In the past was ok...
15 April 2025
I was very impressed with the organised team work at the site. When I arrived there were a team of officials in hi- vi jackets to usher me to park my vehicle. The organisation was even better when I entered the building. I was very impressed.
15 April 2025
I just wish that, after washing & vacuuming the car, the front passenger seat was not left pushed completely forward with the seat belt connected.
14 April 2025
Jasmine was very helpful and approachable
14 April 2025
A catalogue of errors. 1. They unilaterally cancelled an appointment and failed to re-book or notify us 2. No notification that car was ready to collect 3. Poor customer service from their service staff at car collection Not enough space to type more
13 April 2025
As stated before just not good enough
12 April 2025
Car running well
09 April 2025
Whenever the car has a service the air con stops working even if it's working on the drive to the garage?
09 April 2025
Great experience and ensured that my unexpected MOT was completed on time for my flight the next day
08 April 2025
same as above
08 April 2025
My most recent service was awful. Way too much contact, checking and re-checking things. Multiple check-ins, check-in on the app, then check in on the kiosk, and be asked a question. Overkill and annoying in terms of interactions.
08 April 2025
Key drop off very easy - staff very friendly. Shout out to Yasmine
08 April 2025
All went smoothly and hassle free.
07 April 2025
My windscreen wipers no longer function having tried to use them for the 1st time yesterday since receiving my car back, I was not informed when the service was completed and needed to chase, also my car was left unlocked in the car park overnight.
06 April 2025
The young lady at the self service dest that took care of our booking the young black lady with long hair at the end of the service desk was very professional very welcoming she went over and above to support us she should train others very good
05 April 2025
As above
05 April 2025
Customer service was fantastic.
05 April 2025
The staff are always courteous and helpful and the service is efficient.
05 April 2025
See above
04 April 2025
As above. Courtesy car a chance to test drive potential purchase.
04 April 2025
They damaged my car, disconnected my dash cam and left the wires hanging down Engine light came back on next day
04 April 2025
Didn't receive a text or call to confirm that my vehicle was ready for collection.
03 April 2025
Service was done but they offer no services like pick up and drop off or courtesy car
03 April 2025
It was ok but trying to add more products on service
03 April 2025
The system is not reset after the recall is done. The dash board still showing to contact BMW foe recall. Not even sure if the car was worked on or not. Which mdkw me worry most of the time I am driving.
02 April 2025
Easy to book a service. Great communication. Professional services
02 April 2025
I visited BMW Berry Croydon twice and felt unwelcome. Staff at the service reception failed to greet or acknowledge me, even after approaching different people. Basic customer service was lacking, which is disappointing for my favourite car brand.
01 April 2025
Work carried out to the highest standards
31 March 2025
As above
31 March 2025
As above
31 March 2025
Everything was done smoothly, from booking and drop-off to being messaged that my car was ready and then collection. No surprises or problems.
31 March 2025
Very good service and friendly staff. All issues answered and resolved
30 March 2025
Zoheb was great in resolving my concerns
30 March 2025
Very helpful
30 March 2025
Friendly and supportive staff, i had the problem solved!
30 March 2025
They were amazing.
30 March 2025
Berry Croydon is exceptional . I always go there, the staff is wonderful. Karen helped us out and explained everything thoroughly .She is extremely professional , caring with a high level of expertise. We were so impressed by the way she welcomed us.
30 March 2025
Very happy with the team
29 March 2025
Good communication and explanation
29 March 2025
Good
29 March 2025
Car is faulty after service and Yasmine and Zoheb ignoring my emails and calls.
29 March 2025
Harry and all the staff at Berrys are always able to go that extra mile. Other dealerships often seem overwhelmed by the number of customers and can appear a bit abrupt. The Berrys staff are clearly chosen for their customer skills and knowledge.
27 March 2025
Work done in time. All good.
27 March 2025
I was very satisfied with the service I received
26 March 2025
Good friendly service.
26 March 2025
I would have given a 5 star - you go to pick up you're vehicle but you are left waiting for ages! You don't know where to stand or sit! And there is no queueing system so they don't know who's next! Very disappointing and frustrating!
26 March 2025
Excellent customer care thank you
25 March 2025
Never had any cause for complaint.
25 March 2025
Jasmine and Yasmine were both very lovely and helpful with all my enquiries The hot chocolate was very nice
25 March 2025
Done the job efficiently and video was useful
25 March 2025
Good
25 March 2025
service went very well
25 March 2025
I have no problem the the technicians work. But as for the reception desk!! Sometimes waited 40mins for them to pick up the phone.
25 March 2025
Great all round experience plus car cleaned after
25 March 2025
Fulfilled requirements
23 March 2025
Quickly done and washed and hoovered
17 March 2025
Karen and the team went out of their way to ensure I was fully satisfied, even when I had a query - nothing was too much trouble
16 March 2025
Immaculate service, friendly and welcoming staff!
15 March 2025
I was kept informed of the charges and the time I could come and collect my car. The other details of check-in etc were very clear from the mail communication as well.
15 March 2025
Service employees very pleasant and able to answer all questions. Car collection was fantastic. I have a leg injury and employee brought check out material to me (saving me having to move to her desk) and then parked car in nearest bay. Thank you.
13 March 2025
very good service
13 March 2025
Communication very friendly staff very profession job
12 March 2025
Very polite staff
12 March 2025
Because my car runs smoothly and all faults found fixed.
11 March 2025
Lack of communication when it was finished. Had to call for update, left with short notice to collect car or have to resit until after weekend.
11 March 2025
Easy to book in and all problems were resolved quickly.
11 March 2025
Excellent service
10 March 2025
Very friendly staff. I was working in the main showroom due to the work area being busy and they even offered me a private office to work from which was above and beyond expectations. I did opt to remain in the showroom as it was nice and bright.
09 March 2025
Quality, car returned in excellent conditions
09 March 2025
Work completed in a timely manner and im kept informed of progress.
09 March 2025
Following on from above, I knew what was happening at all times.
08 March 2025
Everything lined up well
07 March 2025
Car finished on time and valet much appreciated
07 March 2025
No indication of service duration or where I was in the queue. No expectations set whilst I waited. I did ask prior to arriving a few days before but nothing was forthcoming. Great video and cleaning. The car looked spotless after the service.
06 March 2025
Poor service, long waits, didn't communicate, didn't wash car and held car for 4 days without looking at it
06 March 2025
Very straightforward and streamlined process
06 March 2025
Karen was fantastic from start to finish and turned a difficult experience (unexpected high payment) into a pleasurable one. She kept me informed throughout and her humour also helped!! Thanks a lot Karen and great cow hat!
04 March 2025
Overall good
04 March 2025
The staff were lovely, but the cost was terrifying.
04 March 2025
Work completed on time as promised
04 March 2025
Coustmor service is very bad I had a bad experience not help full
02 March 2025
Complaint raised
02 March 2025
As above
01 March 2025
See above
27 February 2025
Helpful staff. Quality of dealer and showroom.
25 February 2025
Health check video
25 February 2025
As above company did not honour the original agreement
25 February 2025
See above
25 February 2025
Very good
24 February 2025
Karen was very helpful as there was some confusion regarding the cost for work done. She double checked works done and was able to talk me through invoice. 5 stars
23 February 2025
Completed the work that needed doing kept me informed
23 February 2025
Improper checks and quality control
22 February 2025
Great service!! Always polite and informative staff. Kept to the timelines discussed.
22 February 2025
As above
21 February 2025
Satisfied with the quality of service overall. Very personable, as I like the videos too.
20 February 2025
Customer service was great. Initial price for the Telematics unit/work was way too much, but they contacted BMW and the price was halved as my car was fairly new. I wouldn't have gone ahead with the original quote.
20 February 2025
See point 1. I was overcharged for what was done to the car.
19 February 2025
Staff are nice
18 February 2025
Very please with the customer service
17 February 2025
Extremely happy. Karen is an asset to your office.
17 February 2025
Service was very good. Karen made it all the more pleasant with her helpful and friendly demeanour.
17 February 2025
Booked a waiting MOT appointment, had to wait 3 hours for this to be completed. Not sure if that is normal for an MOT but was surprised by how long I had to wait.
16 February 2025
Work was done and it is all good.
14 February 2025
Didn't feel particularly welcome by the service dept staff. I also felt pricing was excessive and not transparent. I left a message with the service manger to call me back to discuss my experience, but have had no response.
13 February 2025
The service was exemplary.
12 February 2025
Good service
12 February 2025
First time I've brought a BMW and moved over from Audi. The check in service was great but when I came in to pick up the car I was just handed the key and paperwork and I had to ask where my car was parked. Not impressed
11 February 2025
Overall a job well deserved done
11 February 2025
I received very good customer service.
11 February 2025
See above
11 February 2025
See above, and within a few days we were given promised information on minor repairs dicussed with Karen. Car now booked in for these.
10 February 2025
Service reception check-in was warm and friendly. I was kept informed about my vehicles progress throughout the day. I love the technician video showing the current state of my vehicles health.
09 February 2025
Very happy with overall service I received.
09 February 2025
It was as organised. I waited for the recall work to be done and was cleaned. Service staff lady was very efficient and good to deal with.
09 February 2025
Great service, really happy with it all
08 February 2025
Very good job.
08 February 2025
See above
08 February 2025
I was very satisfied from the moment I dropped my key off for my MOT service. Plus I love that I'm always kept in the know. Just one issue which I noticed for the second time when my car was washed, it had wet tissue left on the bonnet of my car!!!
08 February 2025
A small detail but, when approaching the service desk with 3 members of staff at thier desks, no one even looked up to acknowledge my arrival. But when i was finally greeted it was as pleasant as you'd expect from a BMW showroom.
08 February 2025
As above
07 February 2025
Had a savage cold so asked if the lads could help me by getting me in as soon as possible. All completed within a few hours. Thank you
07 February 2025
very disappointed!!! I arrived at Croydon BMW store by 9am, my vehicle was not ready until 12.30pm. The service staff were not supportive and did not provide adequate updates
07 February 2025
The actual service was good with the video yet like I said kinda upset with the clean
07 February 2025
Totally satisfied with the customer service, parking main issue.
06 February 2025
Overall experience was very good.
06 February 2025
Service advisor explained every aspect of my Svc. Had time for me. Very good experience
06 February 2025
New tyre put in. Tyre pressure was at 1.6 and not the recommended 2.2 Also the valve cap was missing.
06 February 2025
regular updates on how my car was progressing with service and MOT
04 February 2025
The Instructions for payment were incomplete/ Wrong, that caused a lot of hassle with the bank.
03 February 2025
Car was with the garage too long
03 February 2025
My experience was okay . I did not ask for a courtesy car as actually thought my car would pass its MOT. After a phone call from above lady not a friendly manner I returned to the garage , had to wait a very long time for my car . No updates really
03 February 2025
I regularly liaise with Yaz, Harry and Karen who are all knowledgeable and want the best outcome for me at the fairest price. I appreciate the video walkaround of the car and the complementary wash and valet.
03 February 2025
Everything was best
03 February 2025
I did not understand why the service lights reminder was still on. it is normally reset to remind me when it is next due after a service.
02 February 2025
Very good but expensive
02 February 2025
Generally good service
01 February 2025
Very prompt and quick
31 January 2025
Again nothing particularly good or bad to report, staff were polite
11 April 2025
Again Joel was fantastic. Isaac the business manager was also very helpful