OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
264 ratings and 128 comments received in the last 90 days.
05 June 2025
Friendly and helpful team, same answer as above however with the delay on the car build, but the team at the centre were great
02 June 2025
Great staff
01 June 2025
This would have been 5* had they told us more than a couple of hours before collecting the car that they wanted payment by Bank Transfer (rather than Debit Card as for my last car). I had to go into the bank, as the balance exceeded the online limit.
28 May 2025
Very satisfied, I was updated at every stage from beginning to end.
13 May 2025
As I said- it was the attitude of Ben and Shaquille. Give them a raise.
07 May 2025
Shaquille and Toby were brilliant. Firstly Shaquille explained to me that' Toby was going to go through the car workings etc, and come back to me after and I'll finalise everything for you. Great and wonderful experience and both made it feel special
03 May 2025
The whole experience was brilliant - helped by the sales reps (Joseph and Husayn), top guys.
02 May 2025
good service good staff
24 April 2025
Friendly staff and good facilities.
14 June 2025
As above
13 June 2025
My concerns were considered and investigated.
12 June 2025
Hassle-free. Quick turnaround. Video was appreciated too.
10 June 2025
Work done to sarusfaction
10 June 2025
My enquiry with my car was sorted but the problem persists as to the reason why I've given the answer
09 June 2025
Long delays picking car up, all requested work not completed.
08 June 2025
Polite accurate and job done quick
08 June 2025
Everything from giving the car and collecting was a smooth process.
08 June 2025
Karen Murphy in the Service Team is always very helpful and puts a lot of effort into ensuring I get a great customer experience. This is much appreciated. Jasmine Haftey who dealt with my car on this visit also provided a great service.
06 June 2025
Experience as I expected from Berry's service team.
05 June 2025
Very organised. Great staff.